Systems Engineer, Applications

About Us 

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration, and cloud-native development. With certified experts in AWS, Azure, and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. 

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

We want all new Associates to succeed in their roles at Ensono. That’s why we’ve outlined the job requirements below. To be considered for this role, it’s important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. 

Position Summary:

As a System Engineer in the Monitoring and Observability team, you will be responsible for designing, implementing, and optimizing monitoring solutions to ensure reliability and performance of Ensono distributed and application services.  This role requires deep expertise in real-time monitoring, alerting, anomaly detection, and automation to proactively identify and rapid resolution of incidents. You will also be responsible for designing and implementing client solutions that Ensono manages.

What You Will Do: 

• Engineer & operate scalable monitoring & observability platform for Ensono’s Hybrid Cloud clients, using current tools in Ensono fleet such as BMC Truesight, BMC Helix, ServiceNow ACC, Entuity, Vmware Aria Ops.
• Plan and execute strategic roadmap for observability and monitoring tools, ensuring alignment with business and clients’ requirements
• Define monitoring best practices, including proactive alerting, anomaly detection and performance analytics
• Operate and optimize end-to-end monitoring solutions, for real-time visibility into network, distributed systems and applications
• Establish automated alerting thresholds based on Service Level Objectives (SLO) and Service Level Agreement (SLA)
• Establish monitoring audit standards for conformance and compliant purposes on standard as well as custom monitors
• Point of escalation for day-to-day monitoring related incidents
• Automate monitoring configurations and telemetry collection using scripting and Infrastructure as a Code (IAC) tool like Ansible and Terraform

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.   

Required Qualifications: 

• 4+ years of hands-on experience with one of the monitoring Tools such as BMC Truesight, BMC Helix, Entuity, ServiceNow ACC, ServiceNow "ITOM Health", ITM, Network and Infrastructure Monitoring.
• 4+ years of experience in observability or monitoring engineering operational roles
• Experience with Infrastructure as Code (Ansible, Terraform, etc.) for observability tools deployment
• Strong analytical and problem-solving skills for diagnosing complex issues
• Familiarity with ticketing integration (ServiceNow or similar tool)
• Effective communication and leadership, especially in training and cross functional team collaborations
• Ability to think outside the box, holistically about processes that impact the business engagement, and continually refine processes
• Ability to thrive in an independent and collaborative fast-paced environment, managing priorities properly
• Bachelor’s degree in related field

Preferred Qualifications:

• Master’s degree in information technology related field
• Experience in Scripting and Automation
• Advanced ITIL, including ITIL v3 and v4, certification or training
• Experience on AI/ML integration into ITSM practices is a plus

Why Ensono?

Ensono is a place where we unleash Associates to Do Great Things – for our clients and for your career. This could mean achieving a professional goal, collaborating with your team on an innovative idea, learning a new skill, reaching a wellness milestone, or engaging in your community through volunteer programs. Whatever it means to you, we want Ensono to be the place where you can do great things.

We value flexibility and work-life balance. Positions that are not required to be onsite to support a client may offer the ability to work remotely or hybrid at an Ensono office location.

• Unlimited Paid Day Off (PDO) Plan
• Two robust health plan options through Blue Cross Blue Shield
• 401(k) with a generous company match
• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
• Depending on location, ability to take advantage of fitness centers
• Wellness program
• Flexible work schedule

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, color, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodation during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.