Systems Engineer 1

About the role: The Systems Engineer 1 will provide network and systems administration support, advice, recommendations, and maintenance to our diverse client base. The ideal fit is self-motivated and has strong communication, presentation, organizational, and time management skills. As a Systems Engineer 1, you will provide exceptional customer service to our clients and consistently achieve high customer satisfaction. 
***This position will require traveling to and providing on-site support to clients in the Phoenix, AZ metro area***
 

Why Dataprise? 

• Dataprise is a private equity-backed company whose mission is to grow organically and inorganically through the acquisition of solid-performing businesses that are well aligned to our philosophies and values. 
• Our mission is to delight our clients and create an outstanding people experience both internally and externally. 
• We are an employee-focused organization that prioritizes employee retention, satisfaction, and empowerment. 
• We provide career growth opportunities through internal movement and through continuous learning, upskilling, job shadow programs, career mentors, annual training allotments, and LinkedIn Learning licenses for all employees. 
• Comprehensive Wellness Program including gym membership discounts/subsidies, and Wellness Rewards opportunities.  
• A commitment to Diversity, Equity, and Inclusion (DEI) through a multi-faceted DEI Program. 
• A focus on work/life balance including hybrid and remote work options, 10 paid holidays and generous PTO. 
• Competitive pay and a comprehensive benefits package including top-quality medical, dental, and vision coverage for you and your family + FREE telemedicine benefits, company-paid Employee Assistance Program (EAP), and 401(k) with company match. 
• An opportunity to grow, be challenged, have fun, and learn from some of the most talented technology professionals out there.   

What You’ll Do:

• Provide network and infrastructure administration expertise, support, and service to an assigned set of clients.
• Manage, prioritize work, and resolve day-to-day support requests submitted by email, web, and telephone.
• Identify problems, research solutions, determine and implement the appropriate resolutions to customer technical issues.
• Use a ticketing application to record all effort toward resolution and document solutions. 
• Perform ongoing maintenance tasks for internal and client networks, including monitoring, updates and patching, and documentation. 
• Perform day-to-day administrative duties for clients and internal staff, including device troubleshooting, routing changes, configuration backup, and vulnerability patching.
• Evaluate documented resolutions and contribute to knowledge base repository. 
• Travel to client locations as needed in the Phoenix metro area 

What Skills & Experience You’ll Need:

• Experience with support and integration of cloud-based solutions including Microsoft Office 365 and Azure along with ADFS/Directory synchronization. 
• Proficiency with system management and monitoring toolsets including Microsoft System Center.
• Expertise with server, application, and desktop virtualization utilizing VMware and/or Microsoft.

• In-depth knowledge of Active Directory and Windows Server architecture, deployment, and troubleshooting.
• Understanding of LAN/WAN network infrastructure architecture and concepts, including TCP/IP.
• Experience with support and integration of wireless infrastructure, troubleshooting and resolving Office 365 issues, SNMP-based or other network monitoring technologies, firewalls, internet VPN’s remote implementation, troubleshooting, and problem resolution, Azure and Google Workspace.
• Willingness and ability to learn new technologies, including taking and passing technical certification exams. 
• Previous Managed Services experience is a plus.
• Consulting and IT industry experience is preferred.

Compensation: 

• We are committed to maintaining a positive work environment by ensuring that compensation across the Company is managed in a competitive, consistent, and fair manner. Each employee will be compensated in line with their specific scope of responsibility, skill level, and educational background, in addition to the projected impact on the success of the Company. 
• We have a comprehensive Compensation Management System which establishes the guidelines we use in making compensation decisions and is comprised of compensation policies, salary structures, salary grades, incentive target guidelines, job descriptions, and career charts. 
• This position’s Salary Range is $60,000-70,000 (NOTE: this is the range at the national average level; specific salaries offered will be adjusted higher/lower due to the local labor market of the candidate. Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons).  

Dataprise Diversity Commitment: At Dataprise, we celebrate what makes us unique: our people. We believe in fostering a diverse and inclusive work environment that seeks and embraces thoughts and ideas from all different backgrounds. We welcome everyone and are committed to providing equal employment opportunity regardless of race, gender, gender identity/expression, religion, ethnicity, disability, national origin or sexual orientation. We are #DataprisePROUD! 
Dataprise is an Equal Opportunity Employer.