Systems Content Engineer

Systems Content Engineer 

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you are considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.

RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

This is where you and your skills come in. We’re currently looking for an experienced Systems Content Engineer

We are seeking a Systems Content Engineer to join our team and contribute to our top-tier Support site and self-service resources. If you are passionate about website management, Content Management Systems (CMS), and Learning Management Systems (LMS), we would love to hear from you.

In this role, you will be part of the UX Support Infrastructure and Operations team in our Manila office. You will collaborate with information architects, knowledge base writers, product managers, developers, engineers, support staff, product experts, and various stakeholders to enhance RingCentral’s self-service ecosystem.

Your responsibilities will include building website components, managing metadata and SEO, conducting quality assurance, updating content, analyzing data and reporting, publishing on CMS and LMS platforms, and overseeing the overall quality of your work. The results of your efforts will be visible to both internal and external users and are crucial for the ongoing success and competitiveness of our product offerings.

We are looking for someone who can think strategically while also paying attention to detail. You should be self-motivated, organized, thoughtful, and enthusiastic about learning new and emerging technologies. Proficiency in CMS and LMS systems, along with experience in managing websites for self-service audiences, is essential.

Roles & Responsibilities:

• Build and publish web-based content according to deliverable release requirements.

• Collaborate closely with cross-functional stakeholders, writers, UX producers, and subject matter experts (SMEs) to evaluate and publish content across multiple support sites.

• Communicate the status of publishing and projects to various stakeholders.

• Conduct site and link audits (qualitative analyses of all support site content) and provide recommendations for improvements.

• Research and suggest new approaches to support site navigation and information architecture.

• Demonstrate excellent written and verbal communication skills when working with global and culturally diverse teams.

• Plan, oversee, and execute projects from start to finish.

• Review internal processes to ensure usability and effectiveness.

• Align brand awareness with an understanding of platform functionality across all products.

• Provide recommendations on Search Engine Optimization (SEO), content development, content distribution, and measurement to effectively tailor content for specific audience requirements.

To succeed in this role you must have the following:

• Proven experience in supporting Content Management Systems (CMS)and Learning Management Systems (LMS).

• Expertise in XML DITA customization, including implementing constraints and other custom modifications.

• Quick learner with the ability to adapt to new software efficiently.

• Enjoys exploring and pioneering new technologies, and approaching challenges with enthusiasm.

• Capable of working both independently and collaboratively within a team.

• Highly driven, enthusiastic, and resourceful, with a strong ability to collaborate effectively with multicultural teams across different time zones.

• Excellent customer service, analytical, research, interpersonal, and problem-solving skills.

• Excels at multitasking and can pivot quickly when necessary.

• Demonstrates a high level of self-awareness and can give and receive feedback in a professional and friendly manner.

• Strong understanding of user experience and user engagement principles.

• Exceptional oral and written communication skills.

• Effective time management skills, with the ability to meet deadlines and prioritize tasks efficiently.

• Excellent critical thinking and analytical abilities.

• Strong organizational skills and attention to detail.

• Independent with a proactive, take-charge attitude.

• Knowledge of SEO is preferred.

• Proficient in content presentation and delivery.

• 2+ years of college experience or related professional experience.

What we offer:
 

RingCentral offers perks and benefits for all aspects of your work/life:

• Comprehensive HMO package (medical and dental)

• Paid time off and paid sick leave

• Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

About RingCentral/Acquire BPO
 

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 
 

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