Systems Analyst (audio-visual support, AV system administration )

Job Description
We are seeking a highly skilled System Analyst II to join our dynamic team, focusing on audio-visual solutions for customer engagements, special events, leadership meetings, and virtual events. The ideal candidate will have a strong background in audio-visual support and system management, with a passion for delivering exceptional customer experiences.
The ideal candidate is highly customer-focused, detail-oriented, and adept at working directly with end users, service teams, and technical subject matter experts. While deep AV system administration is not required, success in this role depends on strong abilities in Audio Visual meeting support, clear and effective communication, and the capability to manage tasks across multiple events.
The ideal candidate will perform the following:

• Manage and maintain conference centers, executive conference rooms, and interactive/immersive elements, ensuring seamless operation for various events.
• Provide technical expertise on audio-visual equipment, including LED video walls, projection systems, Creston systems, Extron, QSYS Systems, Microsoft Teams Rooms, and various audio/sound systems.
• Collaborate with internal teams to develop innovative solutions for virtual engagement using Microsoft Teams.

• Provide Audio Visual support for live events within our conference center spaces

• Work closely with customers and internal business partners to understand their needs and deliver tailored event support
• Ensure strict adherence to company guidelines, policies, and procedures
• Assist Audio Visual team in all phases of audio-visual projects, including planning, installation, testing, troubleshooting, and maintenance of audio-visual systems
• Maintain Audio Visual system standards and procedures to ensure quality, consistency, and best practices
• Conduct regular system audits, perform necessary upgrades or repairs, and optimize Audio Visual system performance
• Stay informed about the latest trends and advancements in audio-visual technology, recommending innovative solutions to improve audio-visual systems
• Support initiatives such as virtual town halls, and digital training programs.

Required Education, Experience, & Skills

• Bachelor's Degree and 2 years work experience or 4+ years of experience in audio-visual support, audio-visual system management, and live event production.

Preferred Education, Experience, & Skills

• Technical Skills: Hands-on experience with LED video walls, projection systems, Creston systems, Extron, QSYS Systems, Microsoft Teams Rooms, and various audio-visual systems. Familiarity with Microsoft 365, especially Microsoft Teams.
• Certifications: Preferred certifications in audio-visual technology, including Crestron, QSYS Systems, Extron, and Shure.
• Customer Service Skills: Strong communication abilities with the capability to explain technical concepts to non-technical users.
• Ticket Management: Hands-on experience with ticketing systems and managing support queues.
• Problem-Solving: Ability to assess issues, ask clarifying questions, and determine appropriate next steps.
• Organizational Skills: Proven ability to manage a dynamic workload, prioritize competing requests, and meet service expectations.
• Team Collaboration: Comfortable working in a collaborative, team-oriented environment.
• Able to entertain addtional security clearance.

Pay Information
Full-Time Salary Range: $79365 - $134921
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems, Inc.
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.