Systems and Project Support Officer

• Systems & Projects team (SES)

• Help shape the student experience through technology, process improvement and digital projects that make a real difference.

• Full-time, permanent with Base salary in the range of $85,451 - $94,983 + 17% super (HEW Level 5).

• Based at our Vibrant St Lucia Campus.

Due to an internal promotion, an exciting opportunity has become available to join UQ as a Systems & Projects Officer within the Systems & Data Intelligence team. You'll help enhance the digital student experience by supporting the systems, projects and improvements that connect thousands of students with services, events and opportunities every day.

Working across a diverse range of stakeholders and technologies, you'll contribute to system enhancements, digital projects, process improvements and testing initiatives while building valuable technical, project and business improvement skills. This is an excellent opportunity to make a meaningful impact and further your career at one of Australia's leading universities.

Key responsibilities will include:

• Providing technical support and resolving system issues for staff and students.

• Administering systems, including user access, configuration and maintenance.

• Identifying and implementing process and system improvements.

• Developing and maintaining online forms, workflows and digital solutions.

• Working with stakeholders to gather requirements and enhance user experiences.

• Supporting project delivery through testing, implementation and change activities.

• Preparing system documentation, specifications and user resources

We are seeking an adaptable and collaborative professional who enjoys solving problems, engaging with stakeholders, and delivering practical technical solutions.

You will also bring:

• A relevant degree or an equivalent combination of education, training, and demonstrated experience.

• Strong interpersonal and communication skills, with the ability to build effective relationships across a broad range of stakeholders.

• Experience providing customer-focused technical or systems support and delivering reliable service outcomes.

• The ability to analyse system issues, identify opportunities for improvement, and implement practical solutions.

• Experience contributing to projects, including user acceptance testing, system changes, or change management activities.

• Strong organisational skills with the ability to coordinate multiple priorities and deliver outcomes in a fast-paced environment.

• Experience working with business systems, CRM platforms, student management systems, workflow tools, or similar technologies.

As part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world, working together to create a better world. Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available.  

Enjoy up to 26 weeks paid parental and primary care leave, 17% super, 17.5% leave loading, flexible and hybrid working options, health and wellbeing programs, a heavily discounted Study for Staff program, on‑campus childcare, affordable parking, and salary packaging. 

Student Enrichment and Success (SES) coordinates, delivers, and promotes a wide range of activities that supports the enactment of the UQ Student Transition Framework.

SES is committed to improving access to higher education for all students, enriching students' university experience and enhancing their employability, and empowering students to succeed in any path they choose.

SES enriches students' studies and enhances student employability through a focus on experiential learning, ensuring that students can capitalise on the benefits of UQ's diversity, research reputation and capacity, international partnerships, and strong links with industry and the professions.

Programs and activities managed by SES include: widening participation and outreach programs aimed at increasing participation, access and success in higher education for a range of students from under-represented groups; student enrichment programs including volunteering, mentoring, internships, and research experiences; career development and industry engagement to enable students to translate, articulate, and transfer their experiences into future success.

For more information about this opportunity, please contact Somya Arora on [email protected]. For application inquiries, please reach out to the Talent Acquisition team at [email protected], stating the job reference number (below) in the subject line.  

When you apply, please ensure you upload a resume and cover letter summarising how your background aligns to the ‘About You’ section. Please note that applications received via email will not be accepted. 

Pre-employment checks may include: verification of the right to work in Australia and criminal history checks. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements.  

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.  

We're dedicated to equity, diversity, and inclusion. We recognise that career pathways and opportunities differ and encourage applications from candidates who may not meet every criteria but can demonstrate their potential relative to opportunity. We’re also happy to support any accessibility needs throughout the recruitment process. Just let us know how we can help by emailing [email protected] or calling +61 7 3365 2623. 

Applications close Sunday 2 August 2026 at 11.00pm AEST (R-67115).