Systems and Networks Administrator

Job Overview:

We are seeking a highly motivated and detail-oriented IT Systems Administrator to join our dynamic Enterprise Solutions team. This role involves working at the system and network administration level to handle day-to-day operational issues, service requests, and project tasks. The successful candidate will gain hands-on experience across a variety of technologies, including Azure, Windows Server, Linux servers, networking equipment, and IT security tools.

Key Responsibilities:

• Perform system and network administration tasks, including maintaining Azure, Windows Server, Linux servers, firewall rules, telephony extensions, and networking equipment.
• Respond to and resolve technical requests from clients efficiently.
• Manage service desk calls in line with ITIL best practices.
• Support Azure services, including compute instances, Azure Backup, Azure Storage Monitor, and snapshots.
• Troubleshoot, inspect, and repair IT products, networks, software, and cloud solutions.
• Install, configure, and maintain operating systems, including Microsoft Windows, iOS, and macOS.
• Take manual backups of networking equipment as part of disaster recovery procedures.
• Provide remote and onsite technical support to customers.
• Monitor infrastructure and alerts to proactively address issues.
• Troubleshoot and resolve hardware and software issues related to computers, mobile devices, printers, telephony, and networking.
• Participate in on-call rotations and be available for overtime, weekends, and after-hours support when necessary.
• Assist in preventive maintenance for customers’ managed environments, covering systems, networking, security, and cloud services.
• Take ownership of technical issues, demonstrating urgency and sound judgment in prioritizing and resolving problems.
• Document IT environments, troubleshooting steps, and problem resolutions.
• Perform other duties as assigned in accordance with business needs.

Required Skills and Qualifications:

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• Basic knowledge of IT systems administration, networking, and cloud services.
• Familiarity with Windows Server, Linux, and Azure environments.
• Understanding of ITIL processes and best practices is an asset.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies.
• Availability for on-call duties, overtime, and weekend work as required.

What We Offer:

• Hands-on experience with a variety of IT systems and technologies.
• Career growth opportunities within a supportive IT team.
• Competitive salary, performance bonus and benefits package.
• Ongoing training and professional development.

If you are eager to start your career in IT and are passionate about system administration and troubleshooting, we would love to hear from you.