Systems Analyst

Why Work for Saddle Creek?

Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.

Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn,  ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.

Department: Information Services

Location: Lakeland, FL

Remote Option: Hybrid

Who is Saddle Creek?

Saddle Creek is a family owned and professionally managed supply chain solutions provider. For the past 55 years our dedicated associates have built Saddle Creek into a nationwide leader in the industry by treating each other with respect, fostering a supportive work environment, and delivering excellence in service to our clients. Our people make a difference every day to our clients, who are retailers and brands both large and small. The growth and success we’ve experienced requires smart, dedicated people working in a supportive environment.

What does a day in the life of a System Analyst look like?

The System Analyst of Systems oversee analyzing complex systems within Fulfillment WMS for Saddle Creek associates within a thriving warehouse, start-up location, campus, or region. This role supports quality and stability of system changes through collaboration with QA processes, including the use of SmartBear for testing and validation. The System Analyst plays a key role in ensuring system enhancements and fixes are thoroughly tested and production-ready by leveraging SmartBear to support regression testing, validation of system changes, and continuous improvement of testing practices in alignment with established SOP’s. Day‑to‑day activities include participating in Agile Scrum Methodology analysis and test assignments, utilizing Smartbear tool to maintain and further develop automated test cases, and manage monthly build deployments with WMS vendor to ensure quality execution.

Working with associates to diagnose application issues, resolve user‑reported problems, plan, and coordinate development efforts, execute and support testing (manual and automated), collaborate with vendors, report progress to leadership, and partner closely with other IS teams. As our new System Analyst, you will report to the Manager of Systems and work directly with corporate information services (IS) to complete or lead tactical and strategic initiatives.

Primary Responsibilities

• Utilizes the following systems: WMS, OMS, Parcel Systems, SmartBear, MicroStrategy, & Sigma
• Participates in Saddle Creek Sprint through Analysis, Configuration, and Testing assignments for system enhancements
• Test system functionality through writing and performing test scripts in collaboration with operations
• Provide analytical support for strategic initiatives, business cases, and operational improvements by quantifying impact, risks, and opportunities
• Translate business questions and operational needs into clear analytical requirements and actionable insights
• Present analytical findings in a clear, concise, and business‑focused manner tailored to both technical and non‑technical audiences
• Write functional business requirements, develops solutions by preparing documentation and evaluating alternative solutions to gain approval across business
• Manage Automated Testing best practices across multiple warehouse systems
• Support and execute system testing efforts using SmartBear, including participation in regression testing and validation of multiple warehouse systems
• Assist in maintaining and improving SmartBear test assets by identifying gaps, documenting scenarios, and supporting continuous improvement of testing processes
• Provide guidance and knowledge‑sharing to other System Analysts on testing best practices and SmartBear usage as it relates to system changes
• Coordinate System deployments ensure quality execution of new features
• Capture key metrics for build deployments related to build quality and test case utilization
• Accomplishes information systems and organization mission by completing related results as needed
• Responsible for playing a key role in interacting with other enterprise systems to drive design and develop system improvements
• Effectively communicates project status reports including foreseen obstacles and restraints to team members and stakeholders
• Will be required to partake in on-call rotation
• And, because we know that you are going to be awesome, we might be able to assign other duties your way giving you the opportunity to expand and grow within your career

Must Haves

• Bachelor’s Degree or equivalent experience is required. Advanced degrees(s) are a plus.
• At least 2 years of development experience or a Computer Science/Computer Engineering degree.
• At least 3 years of experience working within Information Services or equivalent systems experience.
• Experience with test automation
• Be willing to travel for business up to 10% of the time.
• Must be self-motivated and ability to “Learn on-the-fly.”
• Ability to work a flexible schedule in a fast-paced environment.
• Strong business process and systems analysis skills.
• Ability to recognize problems and implement systems-based solutions.
• Perform as an effective contributor in a team-oriented environment and accomplish desired results with a high degree of quality.
• Recognize problems and implement systems-based solutions. 
• Excellent verbal and written communication skills

These are the area’s that move you up the application process but should not hold you back from applying. We want applicants that have a strong desire to learn and join our industry or continue to grow with our industry.

• Business experience in the supply chain industry and multiple industry verticals
• Experience in coding using .NET languages  (C#, VB, .NET)
• Understanding of APIs and Web Services
• Software consulting experience
• Experience with OMS and Parcel Systems

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• Benefits package including medical, dental, vision, HSA, and medical reimbursement

• Annual bonus eligibility

• 401(k) match

• Vacation and holiday pay

• Employee assistance and identity theft protection

• Career development and opportunity for internal promotions

• Tuition reimbursement for further education

• Company paid life insurance and short term disability

Saddle Creek is an Equal Opportunity employer and an Affirmative Action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster here. View the E-Verify Posting here.

Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to [email protected] and let us know your contact information and the nature of your request.