Systems Analyst

Oxfam is a global organization that fights inequality to end poverty and injustice. We offer lifesaving support in times of crisis and advocate for economic justice, gender equality, and climate action. We demand equal rights and equal treatment so that everyone can thrive, not just survive.

COORDINTES WITH

Finance, Grant Managers, Grants Hub, Monitoring and Evaluation Team, Institutional Funding & Partnerships (IFP), Global Oxfam Project Team, and other key stakeholders

PURPOSE OF THE POSITION

The Systems Analyst is a hands-on contributor responsible for administering and supporting the organization’s grant management systems, related third-party tools, and ERP. Partnering with key stakeholders, vendor teams and global project teams, the Systems Analyst perform system maintenance, resolve technical issues, develop reports and dashboards, manage data workflows, gather requirements and implement improvements. This role combines technical execution with collaborative problem-solving to ensure systems effectively meet operational and reporting needs.

PRIMARY RESPONSIBILITIES

System Administration and Support (30%)
•Serve as the first point of contact for the organization’s grant management systems, ERP integrations, troubleshoot issues, and resolve problems or escalate as needed to ensure timely resolution and customer satisfaction.
•Partner with vendors and global system administrators to troubleshoot and resolve issues within defined timeframes.
•Administer, configure, and upgrade multiple Salesforce Platform including 3rd party applications and other business applications.
•Manage User Account and Licenses
•Manage and maintain backup and disaster recovery plans.

•Ensure adherence and compliance of security policies, standards, and practices, including data privacy and acceptable use guidelines.
•Support grant management business owners by providing technical expertise, maintaining accurate system documentation, and consistent information sharing.
•In collaboration with Business owners, develop materials and deliver training to users.
•Track and manage technical requests through platforms like Jira, Asana or ServiceNow.

Reporting, Analysis, and Data Extraction (30%)
•Develop, maintain, and refine organizational reports and dashboards by leveraging data sourced from the ERP and other business applications, including managing or automating data uploads where possible.
•Manage monthly, quarterly, annual data pulls and reporting schedules.
•Fulfill ad hoc reporting requests and identify opportunities for self-serve tools.
•Contribute to initiatives that strengthen the organization’s data culture and data-driven practices.

System Optimization & Continuous Improvement (40%)
•Partner with stakeholders to gather and refine requirements that help advance ongoing system enhancements.
•Work with the Grants Management and/or ERP Team to identify, prioritize, and support enhancement and process improvement opportunities to increase operational efficiency.
•Partner with vendors and global project team to ensure enhancement requests are properly prioritized and to advocate for needed feature enhancements.
•Contributes to system enhancement planning, testing, documentation, and training, partnering with key stakeholders to test and validate new features and functionalities.
•Monitor emerging technology trends and vendor future releases to evaluate, apply and recommend enhancements that align with organizational needs.

POSITION EXPECTATIONS

EXPECTATIONS FOR THE POSITION:
•Demonstrate Continuous Learning: Stay current with evolving enterprise technologies, system integration practices, and digital tools. Seek opportunities to improve knowledge and apply learning to support business goals.

•Collaborate Across Teams: Work effectively across departments and functions in a team-based, service-oriented environment. Build strong relationships with both technical and non-technical colleagues to ensure successful implementation and adoption of systems.
•Centers Equity and Justice: Applies an understanding of gender justice, racial equity, and inclusive practices in system design, support, and collaboration. Support equitable access to tools and information across the organization.
•Promote a Safe and Accountable Culture: Uphold Oxfam’s safeguarding standards and contribute to a safe, respectful, and secure workplace. Ensure data security and compliance in system and integration practices.

•Supports User-Centered Solutions: Brings a service mindset to technical work, focusing on user needs, accessibility, and continuous improvement.
•Drive Innovation and Technical Solutions: Bring creativity and technical insight to solve challenges through automation, integration, and optimization. Champion the use of modern platforms to enhance efficiency and user experience.
•Travel and Work Schedule Flexibility: May require occasional travel for organizational training and retreats. Minimal travel expected.

EDUCATION

•Certifications in related field(s) (e.g., Salesforce System Administrator, information systems, business, or computer science), Associate’s Degree, some studies in pursuit of Bachelor’s Degree or a combination of education and experience.

EXPERIENCE AND CORE COMPETENCIES

•3-5 years of experience in systems analysis, project management, with a focus on grant management systems, ERP, and third-party applications.
•1-3 years of experience configuring systems or Salesforce system administration.
•1-3 years of experience developing and analyzing reports and dashboards.
•1-3 years of experience in application support.
•Proven experience eliciting requirements from business stakeholders through interviews, workshops, process walkthroughs, and working sessions.
•Familiarity with database structures, ERP tools, and how systems integrate.
•Proficiency in Microsoft Excel (pivot tables, formulas, conditional formatting).
•Experience using and configuring dashboard tools (e.g., Power BI, Tableau, or similar).
•Highly organized, excellent problem-solving skills, detail oriented, and attention to detail.
•Excellent interpersonal skills; ability to communicate clearly across diverse, technical and non-technical stakeholders.
•Strong analytical and troubleshooting skills with a solution-oriented mindset.
•Demonstrated ability to take initiative and contribute to ongoing learning, process improvement, and optimization.
•Ability to apply a systems-thinking approach on how different systems connect and interact to support organizational goals and drive operational efficiency.

PREFERRRED QUALIFICATIONS

•Familiarity with nonprofit business processes or global development organizations.
•Salesforce System Administrator certificate.
•Experience with grant management systems or understanding of grant management function.
•Familiarity with Artificial Intelligence (AI) concepts and applications.
•Salesforce Business Analyst and/or Platform App Builder certification.
•Experience with process automation and workflows in Salesforce.
•Experience with AmpImpact, Vera Solutions.
•Strong SQL skills with experience in Oracle or Microsoft SQL Server environments
•Understanding of Azure Data Services ecosystem.
•Understanding of Agile methodology and experience utilizing Jira for work management.
•Strong knowledge of database structures, ERP tools, and familiarity with how systems integrate.

Oxfam America is a Gender Just organization and an equal opportunity employer. We have a zero tolerance policy for any sexual harassment, exploitation, and/or abuse. We welcome all persons to apply and do not discriminate. We take measures to prevent discrimination against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish