Systems Analyst

Job Details

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of “America’s Best Hospitals” by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition®.

THIS POSITION IS REMOTE BUT WILL BE REQUIRED TO BE ON-SITE AT TIMES. LOCAL APPLICANTS ARE ENCOURAGED TO APPLY

PRIMARY FUNCTION: Responsible for software implementations, upgrades, and configuration in support of automations. This includes coordinating all aspects of sustaining applications in our technical environment. Emphasis for this position will be on medium to complex applications. Works as part of the Information Technology team to resolve application problems and support operations of assigned software. Uses current system and computer technology, and designs, installs and insures continuing operation of systems in all functional areas of CCHS.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Work with a team of IT and end-user professionals in the ongoing development and support of automations. 

• Perform Operational Readiness duties on team applications via on call rotation.

• Utilize business knowledge to identify opportunities for improvement of existing and or new technology that will drive value to the business.

• Work with the customer and team members to identify, prioritize, and schedule enhancements and problem resolution. 

• Assess and implement requests for enhancements utilizing vendor supplied application tools and/or standard desktop tools supported by Christiana Care.

• Maintain strong communications with Project Leader/Manager/Team Leader as well as other team/staff members and end-users

DIRECTION/SUPERVISION OF OTHERS:

None

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Demonstrated understanding of support needs.

• Strong work and data flow analysis skills, strong problem-solving skills, and ability to acquire a working knowledge of departmental operations, are required.

• Demonstrated ability to use a variety of technology-based tools and techniques. Candidate will be self-motivated to learn and apply current technical facilities as they become available and implemented

• Must be a committed, enthusiastic team player, with a focus on customer satisfaction.

• Demonstrated ability to think logically through the design and execution.

• Must possess strong interpersonal communications skills. Must have the ability to work constructively with customers under adverse situations. 

• Ability to handle difficult situations with people in meetings is required. 

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

• Automation Anywhere 360 development and administration experience are preferred.

• Knowledge of revenue cycle and claims processing highly desirable.

• Experience and knowledge of the Microsoft technologies in large enterprise environments is preferred.

• Experience and knowledge of client/server technologies in corporate network environments is preferred.

Christianacare Offers:

• Full Medical, Dental, Vision, Life Insurance, etc.

• 403(b) with company match

• Generous paid time off

• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

Post End DateOct 1, 2024

EEO Posting Statement

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.