Who we are:
For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
We encourage you to apply if your qualifications and experience are a good fit for any of our openings.
The role:
We are looking for analytical candidates with solid technical aptitude to join our bright, diligent and dynamic team. As the Systems Analyst, you will support the Data Services Department to implement data management requests and perform technical tasks that promote the daily processes and business operations of the Data Services team. You will become a subject matter expert in data management and the movement of data within Global Relay’s system. You will also play a critical role in proposing solutions, testing new features and contributing to the development of internal products.
The role requires an individual who is curious in nature, loves problem-solving, and has excellent attention to detail with high commitment to accuracy; someone who is technically skilled and enjoys project-based work.
The role may require you to work on statutory holidays, and occasional work outside of business hours to accommodate project deadlines.
Are you up for the challenge?
Your job:
Technical
- Review, validate, approve and complete Data Service requests, according to departmental SLAs
- Investigate and troubleshoot product, system and data errors
- Maintain and update server hardware/software as needed
- Run SQL (or SQL-similar) queries for custom reporting and troubleshooting purposes
- Maintain and adhere to information security standards and protocols, as directed by Global Relay’s Information Security Policies
- Understands importance of quality control, information integrity, completeness and accuracy of data
Administrative
- Perform case management using a ticket system including: creation, action and closure of assigned import tickets
- Provide accurate completion timelines and project milestone estimates, and deliver accordingly
- Generate processing logs and summary reports for customer review and verification
- Research and document internal processes and industry knowledge on an ad hoc basis
- Act as a customer liaison to Development and Operation teams, escalating bugs, system failures and data issues as necessary
- Demonstrates ability to communicate effectively with both technical and non-technical individuals
- Repetitive work required
About you:
- Post-secondary education; undergraduate degree preferred
- 1-3 years in a technical support role or equivalent work experience
- Experience in Microsoft Office, specifically Excel and Outlook
- Technical/desktop trouble-shooting skills and computer proficiency
- Logical, methodical and predictable in their work
- Self-starter with the ability to work independently under minimal supervision
- Exceptional organizational and problem-solving skills with proven accuracy and attention to detail
- Ability to meet strict deadlines, while balancing multiple tasks or projects
- Strong written and verbal communication in English
- Demonstrates technical aptitude and an appetite for continuous learning
- Please note: submitting a cover letter in addition to your resume is highly encouraged for this role
What you can expect:
At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.
Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.
We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.
We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.
To learn more about our business, culture, and community involvement, visit www.globalrelay.com.
Top Skills
What We Do
Global Relay is a leading provider of compliant electronic communications archiving, messaging, supervision, information governance, and eDiscovery.
Our 20,000+ customers in 90 countries include highly regulated organizations and other corporate firms, including financial services, insurance, technology, energy (oil and gas), legal, government and healthcare.
Global Relay preserves more than 60 data types within a unified, highly-secure cloud repository. Data types include: email, collaboration platforms (e.g. Microsoft Teams, Slack, Zoom), Instant Messaging, Bloomberg®, Refinitiv, social media, text messaging, voice, and trade data.
Global Relay Archive captures and preserves 60+ data types in one highly-secure and scalable repository.
Global Relay Message enables organizations to collaborate both internally and externally, confident that compliance, privacy, and security requirements are being met
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