About Working at Commerce
Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.
Compensation Range
Hourly: $26.70 - $35.80 (Amount based on relevant experience, skills, and competencies.)For more than a century, Commerce Trust has been a leading provider of wealth management services including financial planning, estate and tax planning, investment management, private banking and trust administration services. Our approach to wealth management means assembling a team of seasoned wealth management professionals across disciplines who collaborate to ensure each client’s financial journey is uniquely crafted for their goals. Commerce Trust is a division of Commerce Bank.
About This Job
The main purpose of this job is to be the initial point of contact to external customers and internal users while providing exceptional customer service and support for our different wealth management systems.
Essential Functions
Provide technical support to both internal and external users including user access administration and tier 1 support for several applications
Manage system access provisioning and verify users are granted correct access levels
Provide subject matter expertise to all levels of internal and external users
Assist with day to day system maintenance, user permission, enhancement and bug testing
Strategic management and understanding of long-term system roadmap
Identify problem trends and makes recommendations for improvement/solution to management
Coordinate communication on application issues between internal customers and external vendors
Provide client demos and/or training of online products as requested by administration and/or management
Perform other duties as assigned
Knowledge, Skills & Abilities Required
Strong customer-service orientation
Technically proficient with modern software tools and platforms
Effective ability to troubleshoot and problem solve
Ability to communicate in user-friendly language to both technical and non-technical end-users
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Education & Experience
Bachelor’s degree in information systems or business-related discipline equivalent combination of education and experience required
3+ years in information systems required
Experience in a helpdesk, desktop and wealth management support role are preferred
***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Systems Analyst I & II - CTC job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $26.70 to $35.80 per hour.
#LI-AC2
The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.
Location: 922 Walnut St, Kansas City, Missouri 64106Time Type:
Full timeSkills Required
- Bachelor's degree in information systems or business-related discipline or equivalent combination of education and experience
- 3+ years in information systems
- Experience in a helpdesk, desktop, or wealth management support role
- Strong customer-service orientation
- Technically proficient with modern software tools and platforms
- Effective troubleshooting and problem-solving skills
- Ability to communicate in user-friendly language to technical and non-technical end-users
- Ability to manage multiple priorities, be organized and detail-oriented
- Ability to provide demos and training and act as subject-matter expert
- Ability to coordinate communications between internal customers and external vendors
Commerce Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Commerce Bank and has not been reviewed or approved by Commerce Bank.
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Healthcare Strength — Feedback suggests medical coverage is robust with multiple plan options through major carriers and added programs like Hinge Health, Virta, and an EAP. Preventive care emphasis and digital care resources indicate strong day‑to‑day health support.
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Leave & Time Off Breadth — Feedback suggests time off is comprehensive with vacation, sick/personal time, holidays, parental leave, volunteer time off, and a vacation purchase program. Flexible schedules further support effective use of PTO.
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Retirement Support — Feedback suggests retirement benefits are solid with a structured 401(k) and a tiered company match on the first portion of pay. The design increases support with age and service, signaling commitment to long‑term savings.
Commerce Bank Insights
What We Do
At Commerce Bank, we know life’s best moments can come with some financial complexity. Our job is to help people and businesses navigate challenges so they can get back to focusing on what matters most. We do this by getting to know our customers and communities and accepting their goals as our own to deliver the right financial solutions and guidance. It’s what we’ve done for more than 150 years. We’re a regional bank headquartered in Kansas City and St. Louis, delivering a full line of financial services including business and personal banking, checking, savings, loans (including mortgages and student loans), credit and debit cards, plus investment services and wealth management.
