Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
Responsibilities:
- Provide support for the Touchworks EHR system as outlined in the support matrix.
- Deliver Tier II application support to Northwell Health physicians and staff using the Touchworks EHR system.
- Adhere to incident and problem management processes according to the established support SLA.
- Communicate with end users of the EHR system to understand their issues and propose effective solutions.
- Participate in and support enterprise initiatives, including system upgrades, new integrations, and the configuration of new features.
- Contribute to the analysis and design of system enhancements.
- Create documentation for system configurations and workflows.
- Write and execute test plans for unit, functional, and integrated testing as required, including plans for interfaces, system enhancements, workflows, and upgrades.
- Assist in the analysis, design, configuration, build, testing, and application administration as needed.
- Follow and enforce change management processes for all environmental changes.
- Maintain documentation for all activities and project specifications, including disaster recovery documentation as necessary.
- Perform systems administration tasks in Touchworks EHR, such as setting up new users, configuring workspaces, adjusting role settings, and managing e-prescribing enrollment.
- Take complete ownership for the assigned tasks and timely inform the progress of the project / task to all stakeholders.
- Provide support during the implementation of new facilities and ongoing operational support for each site.
- Coordinate with third-party vendors as needed for support and implementation.
- Participate in a 24/7 On-call rotation for production support.
Altera Digital Health is dedicated to attracting and developing a highly diverse workforce/EOE.
Qualifications:
- BA or BS preferred or other relevant combination of training and expertise.
- 2-4 years practical experience in providing technical support and maintenance.
- Experience in clinical implementations, specifically ambulatory EMR applications.
- Touchworks Enterprise EHR experience highly desired and is a plus.
- Strong analytical and troubleshooting skills.
- Independent problem-solving skills.
- Ability to work in a team-oriented environment.
- Excellent communication and interpersonal skills.
- Excellent Excel skills.
- SQL experience preferred.
- Ability to work under pressure and prioritize work appropriately.
- Integrity and high professional, personal, and ethical standards.
Travel Requirements:
- May require local travel.
- May require other travel for business needs.
Working Arrangements:
- Will require after-hours On-call support, on a rotation.
- Work is performed in a standard office environment with minimal exposure to health or safety hazards.
Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.
Salary Range
$90,000—$102,000 USD
Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
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What We Do
Healthcare IT should work for clinicians, not against them. We’re Altera Digital Health and we’re committed to bringing next-level healthcare within reach through everyday achievements. Our solutions are designed with a people-first methodology and create positive progress for our clients, their patients and their communities.
