Job Summary:
The Financial/HR ERP Systems Analyst will work with a team providing customer support, testing, documentation, training and software installation/configuration of Banner Finance and Human Resources ERP applications. This position will be focused on providing ongoing customer consultation, analysis and training of the Banner HR software.
Duties and Responsibilities:
- Front-line issue resolution via phone, e-mail, and Web.
- Responsible for in-depth troubleshooting & problem determination in resolution of software issues.
- Identify software issues through recreation of customer issue and provide necessary details needed for associated bug, enhancement or change request.
- Work collaboratively with Ellucian support and development teams in problem resolution.
- Attend Ellucian-sponsored training in continuous learning of product development & enhancements.
- Work collaboratively with other Banner team members to provide a high level of customer satisfaction and service delivery.
- Provide User training via Web as well as at customer sites.
- Develop and prepare procedural User documentation and presentations.
- Perform other duties as assigned.
Education and Experience:
- Bachelor’s degree or equivalent work experience.
- 3+ years’ experience in business workflow experience including Governmental Financial software systems, including General Ledger, Accounts Payable, Payroll and Human Resources, Accounts Receivable, etc.
- 3+ years’ experience in a customer service role.
- Strong customer relations, communication, and training experience.
- Experience working in a virtual teamwork environment.
- Experience working with external agencies such as IRS, SSA & State Retirement systems in providing electronic file submissions.
Knowledge, Skills and Abilities:
- Strong Customer service and analytical skills required.
- Strong problem-solving and communication skills.
- Excellent communication skills, interpersonal, verbal & written, with the ability to communicate technical information to both technical and non-technical individuals. Must be able to work independently and within a team environment to provide a high level of customer satisfaction.
- Ability to work independently, multi-task, prioritize tasks, and execute without constant supervision.
- Proven ability to meet project timelines for deliverables.
- Ability to clearly document requirements, results, and feedback to aid in problem resolution and product enhancement.
- Development and presentation of customer training and associated documentation.
- Ability to adapt to ongoing changes in the business environment.
- Seek continuous learning opportunities.
- Banner software support experience preferred.
Work Environment:
- Office setting with a moderate noise level.
- The employee will work at an individual workstation, using a telephone and computer.
Physical Demands:
- Must be able to remain seated for extended periods.
- Regular use of a computer and other office machinery, such as printers and copy machines.
- Occasional movement around the office.
- Frequent communication via telephone.
Neumo Summary:
With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.
Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.
Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.
Skills Required
- Bachelor’s degree or equivalent work experience
- 3+ years of business workflow experience with governmental financial software systems, including general ledger, accounts payable, payroll, human resources, and accounts receivable
- 3+ years of experience in a customer service role
- Strong customer relations, communication, and training experience
- Experience working in a virtual teamwork environment
- Experience working with external agencies such as the IRS, SSA, and state retirement systems on electronic file submissions
- Banner software support experience
What We Do
Governments today face plenty of hurdles: outdated tech, tight budgets, and talent shortages—all while communities expect increasingly better service. Neumo steps up alongside government leaders with modern software and support, simplifying interactions to strengthen trust and enhance efficiency for the people they serve.
