Planning and directing, or executing operations of Service Desk(s), in a respective IT Service Management organization.
Ensuring the continual monitoring of systems and utilization
Ensuring or processing of all kind of tickets related to defects and incidents.
Identifying, analyzing and logging incidents, restoring normal services and minimizing adverse impact on operations.
Providing appropriate access rights for authorized users, and providing personalized services to users.
Ensuring IT Services offered are accessible to users at all time, and without any delay or constraints.
A job at this level…
Monitors utilization of assigned function-specific technical infrastructure (e. g. applications, systems, services or processes)
Plans infrastructure operations, installation, setup or maintenance processes, and may coordinate service provider in this respect.
Ensures agreed service or support level is realized, watches out for options of optimization, and takes over agreed realization measures.
Provides focused analytics for a specific topic or complex of failures, proposes or generates solution, and reports to management.
Trains and supports assigned stakeholder in using the infrastructure efficiently.
Supports related service improvement projects, and may take over specific workstreams for dedicated area.
Skills Required
- Experience in IT Service Management
- Knowledge of ticketing systems
- Skills in incident analysis and logging
Vishay Intertechnology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vishay Intertechnology and has not been reviewed or approved by Vishay Intertechnology.
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Healthcare Strength — Health, dental, and vision insurance are consistently included, and coverage is described as good in multiple locations. Employee assistance and wellness initiatives further reinforce the core medical offering.
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Retirement Support — A 401(k) with company match is part of the standard U.S. package, providing structured retirement savings support. Legacy pension arrangements are frozen, making the 401(k) the primary vehicle for retirement benefits.
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Leave & Time Off Breadth — Paid holidays, vacation, and sick leave are part of the offering across sites. PTO and occasional flexibility contribute to a manageable work‑life rhythm.
Vishay Intertechnology Insights
What We Do
Vishay manufactures one of the world’s largest portfolios of discrete semiconductors and passive electronic components that are essential to innovative designs in the automotive, industrial, computing, consumer, telecommunications, military, aerospace, and medical markets. Serving customers worldwide, Vishay is The DNA of tech™ Vishay Intertechnology, Inc. is a Fortune 1,000 Company listed on the NYSE (VSH). More on Vishay at www.Vishay.com. Vishay offers a comprehensive suite of benefit programs including health care coverage, financial support programs and other resources designed to help you achieve your personal and professional goals. With us, you'll experience unique career paths, an open and collaborative culture, a stable business that will be there for you, and opportunities to work globally and locally. Do you have the skills we need? Are you ready to power your career as you power the world? If so, apply today. It is the policy of Vishay to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws. As an equal opportunity employer, Vishay is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact [email protected] assistance. Equal Opportunity Employer
