TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
The Associate Implementation Analyst plays a key role in designing and configuring our benefits solutions for clients. You'll partner with senior team members to translate business requirements into technical configurations, troubleshoot issues, and deliver high-quality implementations. You'll demonstrate strong technical problem-solving, clear communication, and initiative in a collaborative environment.What You'll Do
- Benefits Implementation: Configure proprietary software and implement client solutions using our established tools and methodologies
- Client & Internal Support: Provide maintenance and technical support to existing clients and internal benefits teams, resolving issues with clear explanations and structured resolutions
- Requirements Analysis & Design: Analyze business requirements and develop configuration designs that align with client needs
- Quality & Delivery: Set high standards for your own work, meet project schedules, provide realistic estimates, and deliver on commitments
- Team Collaboration: Work as an active member of the implementation team, providing constructive feedback to colleagues and fostering a collaborative work environment
- Professional Development: Attend training sessions to build knowledge of industry trends and enhance technical capabilities
- Operational Excellence: Maintain punctuality, responsiveness, achieve billable hour targets, and support special projects as needed
Here's How You'll Succeed
- Approach problems systematically—breaking down complex issues, analyzing root causes, and thinking through solutions logically
- Apply strong technical acumen to hands-on debugging, reading logs, and troubleshooting issues independently
- Communicate technical information clearly to both technical and non-technical audiences, ensuring understanding and clarity
- Manage time effectively and juggle multiple concurrent projects without losing focus on quality or deadlines
- Take initiative to seek clarification and assistance when needed, continuously learning and adapting to new tools and methodologies
- Demonstrate reliability and adaptability when priorities shift
- Contribute to a positive team environment aligned with our corporate values
What You'll Bring
- Bachelor's degree in IT or equivalent work experience (5+ years in IT, systems configuration, or implementation)
- Proficiency in SQL and MS SQL Server (mandatory)
- Hands-on experience with ASP, ASP.NET, HTML, and JavaScript
- Demonstrated experience with proprietary object-oriented configuration tools
- Ability to read and interpret technical documentation
- Ability to review logs and troubleshoot issues systematically
Bonus Skills
- Experience with MS SQL Server Management Studio
- Background in programming concepts (any language)
- Health & Wellness Benefits and/or Payroll systems experience
- Experience in a benefits or HR technology environment
Salary Range 58,100K - 83,000K
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Skills Required
- Bachelor’s degree in IT or equivalent work experience
- Five or more years of experience in IT, systems configuration, or implementation
- Proficiency in SQL and MS SQL Server
- Hands-on experience with ASP, ASP.NET, HTML, and JavaScript
- Experience with proprietary object-oriented configuration tools
- Ability to read and interpret technical documentation
- Ability to review logs and troubleshoot issues systematically
- Experience with MS SQL Server Management Studio
- Background in programming concepts
- Health and wellness benefits or payroll systems experience
- Experience in a benefits or HR technology environment
TELUS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TELUS and has not been reviewed or approved by TELUS.
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Flexible Benefits — Benefits are structured as a customizable flex plan (e.g., Team TELUS Flex) that lets individuals direct credits toward extended health, dental, HSAs, savings, or personal well‑being days. Offerings are positioned as adaptable to role, location, and employment type.
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision options with robust mental‑health support, EAP access, and a Calm subscription. Materials also highlight fertility treatment and gender‑affirmation coverage.
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Retirement Support — Retirement programs feature a pension and employee share plan with matching, alongside flexibility to direct benefit credits to RRSP or TFSA. Defined contribution arrangements are standard, with legacy defined‑benefit coverage for some groups.
TELUS Insights
What We Do
At TELUS, our purpose-driven team works together every day to innovate and do good. From providing technology solutions that make our lives safer and easier, to supporting those who need it most, our inclusive, spirited and giving people are passionate about empowering our customers, communities and each other to thrive in our digital world. A company that helps you be your best self at home and at work: Find a place where you truly belong, your opinions are valued and you can be your best self. A career that ignites your full potential: Get the guidance and support you need to explore your interests, build your skills and get where you want to go. A culture that goes beyond the expected to strengthen communities and the planet: Seize the opportunity to make a difference in our communities and do good for our planet as part of our purpose-driven team. An innovative team committed to solving complex, real world problems: Join a digitally-enabled workforce that’s pushing the boundaries to create sustainable change. Join us, and let’s make the future friendly, together www.telus.com/careers
