Systems Analyst II

Job Summary: The Systems Analyst II is responsible for collaborating with internal and external stakeholders to elicit business concerns, define system requirements, and develop workable solutions. This role involves examining existing IT systems and processes, translating requirements into actionable user stories, and ensuring that documentation is maintained throughout the development lifecycle.

Core Responsibilities:

• Meet and coordinate with internal and external stakeholders to establish project scope and system goals.
• Conduct elicitation activities with stakeholders to identify system requirements.
• Examine existing IT systems, interfaces, and business processes to assess the current state.
• Define future state requirements and coordinate with the project team on proposals for modified or replacement systems.
• Translate elicited requirements into user stories and cases with well-defined acceptance criteria.
• Update requirements throughout the development lifecycle and maintain requirements traceability.
• Update post-implementation documentation, including flow diagrams, stakeholder/team traceability, and functional solution overviews.
• Evaluate implemented solutions to identify their value and opportunities for improvement.
• Stay up to date with current technologies and technical developments.
• Serve as a Subject Matter Expert (SME) for assigned applications.

Essential Functions:

• Leverage appropriate approaches and modeling techniques to elicit requirements.
• Recognize inconsistencies and gaps in complex business processes.
• Assist in planning activities and development of business case documents.
• Through research and analysis, identify systems impacted by requirements, possible interfaces, cross-team dependencies, and affected lines of business.
• Serve as a liaison between technical teams and users/stakeholders.
• Perform root cause analysis and triage defects and incidents to identify potential impacts and prioritize resolutions.
• Build, sustain, and leverage relationships with stakeholders at all levels.
• Assist QA in the preparation of test scenarios and test data.

• Facilitate and drive requirement refinement sessions with impacted teams.
• Create and maintain comprehensive system flow, data flow, and mapping documentation.
• Identify gaps in business and technical processes and recommend changes to improve workflows.
• Contribute to the development and maintenance of a knowledge base and reusable playbook for the Systems Analyst Center of Excellence (SA COE).

Education and Experience:

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field, or equivalent years of relevant work experience is required.
• Two (2) years of experience in requirements management is required.
• Two (2) years of experience working in Facets, CCA, SAP, CRMs, or other similar enterprise systems is required.
• Familiarity with the healthcare environment (Medicaid/Medicare) is preferred.
• Experience designing interfaces and/or mocking up user interfaces to support and display information in multiple UI disciplines (Web, Mobile, Client Server, etc.) is preferred.

Competencies, Knowledge, and Skills:

• Analytical Thinking: A knack for critical analysis and innovative problem-solving.
• Meticulous Attention to Detail: Ensuring no aspect goes unnoticed, which is vital for project success.
• Effective Communication: Proficient in conveying complex ideas clearly, both in writing and verbally.
• Time Management: Mastering the art of prioritizing tasks to meet challenging deadlines.
• Resilience Under Pressure: Thriving in high-stress environments while maintaining focus and productivity.
• Collaborative Spirit: Building strong relationships with team members and stakeholders to foster a cooperative work environment.

• In-Depth Knowledge of the Software Development Lifecycle (SDLC): Understanding each phase from conception to deployment.
• Requirements Elicitation and Documentation: Proficient in gathering, analyzing, and documenting both high-level and detailed requirements.
• Troubleshooting Expertise: Capable of diagnosing and resolving system errors efficiently.
• Quality Assurance Knowledge: A solid understanding of QA processes and quality control practices to ensure deliverables meet the highest standards.

Licensure and Certification:

• Certifications around our core technical systems are preferred; Facets, CCA, SAP, CRMs, or other similar enterprise systems that mimic those CareSource invests in.
• Certifications around Agile, SAFE, or the Business or System Analyst role are preferred.

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time.

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Fostering a Collaborative Workplace Culture

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business