TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
System Analyst II, Pension AdministrationLocation: Remote (Continental U.S.A)
Job Function: Retirement and Benefits Solutions
Status: Permanent full-time
Requisition: R-23087
Join our Team and What We'll Accomplish Together
TELUS Health is seeking a Systems Analyst II to support our pension administration technology solutions. This role combines technical support, systems analysis, software testing, and operational excellence to help clients effectively manage employee pension programs.
As part of a collaborative and remote-first team, you'll troubleshoot complex issues, perform root cause analysis, support software enhancements, and partner with implementation and product teams to deliver exceptional client experiences. This is an excellent opportunity for someone who enjoys solving problems, working across multiple systems, and making a direct impact on client success.
What You'll Do
- Provide functional and technical support, troubleshoot issues, and deliver timely solutions to clients and end users.
- Perform root cause analysis, document findings, and partner with cross-functional teams to resolve system, process, and data-related issues.
- Execute unit and regression testing to support software enhancements, releases, and system improvements.
- Manage service requests through ticketing and CRM platforms while ensuring SLA compliance and accurate issue tracking.
- Support client implementations and go-live activities, contributing to successful onboarding and a positive client experience.
What You bring
- Bachelor's degree in Computer Science, Information Technology, Engineering, Mathematics, or a related field, or an equivalent combination of education and experience.
- 2+ years of experience in SaaS customer support, technical support, systems analysis, or business application support.
- Strong troubleshooting, root cause analysis, and problem-solving skills.
- Knowledge of software testing methodologies, including unit and regression testing.
- Proficiency with Microsoft Excel and business applications.
- Excellent written and verbal communication skills.
- Highly organized, self-motivated, and able to manage competing priorities in a remote work environment.
Great-to-haves
- Experience supporting Pension Administration Systems, Benefits Administration Platforms, Financial Services or Retirement Platforms
- Experience with CRM, ticketing, or workflow management systems.
- Familiarity with SaaS-based software solutions.
- Experience supporting software implementations, client onboarding, or system go-lives.
- Exposure to Microsoft Copilot or other AI-enabled productivity tools.
Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location.
Job Posting Vacancy Type: This is for a current vacancy
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Engineering, Mathematics, a related field, or equivalent education and experience
- 2+ years of experience in SaaS customer support, technical support, systems analysis, or business application support
- Strong troubleshooting, root cause analysis, and problem-solving skills
- Knowledge of software testing methodologies, including unit and regression testing
- Proficiency with Microsoft Excel and business applications
- Excellent written and verbal communication skills
- Ability to manage competing priorities in a remote work environment
- Experience supporting pension administration systems, benefits administration platforms, financial services, or retirement platforms
- Experience with CRM, ticketing, or workflow management systems
- Familiarity with SaaS-based software solutions
- Experience supporting software implementations, client onboarding, or system go-lives
- Exposure to Microsoft Copilot or other AI-enabled productivity tools
TELUS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TELUS and has not been reviewed or approved by TELUS.
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Flexible Benefits — Benefits are structured as a customizable flex plan (e.g., Team TELUS Flex) that lets individuals direct credits toward extended health, dental, HSAs, savings, or personal well‑being days. Offerings are positioned as adaptable to role, location, and employment type.
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision options with robust mental‑health support, EAP access, and a Calm subscription. Materials also highlight fertility treatment and gender‑affirmation coverage.
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Retirement Support — Retirement programs feature a pension and employee share plan with matching, alongside flexibility to direct benefit credits to RRSP or TFSA. Defined contribution arrangements are standard, with legacy defined‑benefit coverage for some groups.
TELUS Insights
What We Do
At TELUS, our purpose-driven team works together every day to innovate and do good. From providing technology solutions that make our lives safer and easier, to supporting those who need it most, our inclusive, spirited and giving people are passionate about empowering our customers, communities and each other to thrive in our digital world. A company that helps you be your best self at home and at work: Find a place where you truly belong, your opinions are valued and you can be your best self. A career that ignites your full potential: Get the guidance and support you need to explore your interests, build your skills and get where you want to go. A culture that goes beyond the expected to strengthen communities and the planet: Seize the opportunity to make a difference in our communities and do good for our planet as part of our purpose-driven team. An innovative team committed to solving complex, real world problems: Join a digitally-enabled workforce that’s pushing the boundaries to create sustainable change. Join us, and let’s make the future friendly, together www.telus.com/careers
