Systems Analyst II Enterprise Imaging

As a Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent to improve our workforce and support our mission, to that end we offer:
•    Competitive salary
•    Comprehensive, low-cost health insurance plans (including GLP-1 coverage options) available day one
•    Wellness programs
•    Paid Time Off accruals
•    Tax deferred annuity and (403b) pension plan
•    Tuition reimbursement
•    Free on-site parking and train station shuttle
•    Childcare partnership with Children’s Learning Center 
 

Regular, Full Time

Hybrid Schedule (2-3 Days On-Site Required/Per Week)

At Stamford Health, we believe that every patient deserves compassionate, personalized, person centered care. This commitment guides how we care for patients, support their care partners, and promote the wellbeing of our staff. In alignment with our Planetree philosophy, the individual in this role will foster a respectful, collaborative environment that honors the needs, values, and preferences of every person we serve and the colleagues we partner with.

Responsibilities:      
The Systems Analyst, Enterprise Imaging supports the implementation, maintenance, onitoring, troubleshooting, and optimization of enterprise imaging systems and related technologies across Stamford Health. The analyst works closely with radiology, cardiology, imaging services, physicians, clinical staff, vendors, and Information Services teams to ensure imaging technologies effectively support patient care and clinical operations.

Supporting platforms such as PACS, cardiovascular imaging systems, Vendor Neutral Archives (VNA), image exchange solutions, reporting platforms, and associated imaging applications, the Systems Analyst assists in maintaining reliable access to clinical imaging and related information. The role participates in system implementations, upgrades, testing, configuration, documentation, user support, and operational maintenance activities.

The Systems Analyst serves as a liaison between Information Services and assigned imaging departments, developing an understanding of imaging workflows, system functionality, data management, and technology dependencies. Under the guidance of senior team members, the analyst helps resolve system issues, supports application optimization efforts, and contributes to technology initiatives that improve operational efficiency, clinician satisfaction, and patient care delivery.

The Systems Analyst develops foundational knowledge of imaging technologies, DICOM standards, imaging workflows, interoperability concepts, and vendor-supported healthcare imaging solutions while building technical expertise and professional relationships throughout the organization.

Responsibilities:

Enterprise Imaging Application Support
• Supports the maintenance, monitoring, troubleshooting, and optimization of enterprise imaging applications and supporting technologies.
• Assists with configuration, testing, implementation, validation, and support of imaging systems including PACS, cardiovascular imaging systems, Vendor Neutral Archives (VNA), reporting solutions, image exchange technologies, advanced visualization applications, and related imaging platforms.
• Supports routine system maintenance activities, software upgrades, enhancements, and operational support initiatives.
• Investigates application issues, workflow concerns, image access issues, and service requests and assists in identifying and implementing appropriate solutions.
• Assists with application security administration, user setup, access management, and system configuration activities in accordance with established policies and procedures.

Imaging Operations & Workflow Support
• Develops an understanding of radiology, cardiology, and enterprise imaging workflows to effectively support operational and clinical needs.
• Collaborates with imaging leadership, physicians, technologists, clinical staff, vendors, and Information Services personnel to support imaging operations.
• Participates in workflow analysis activities and identifies opportunities to improve system utilization, efficiency, workflow effectiveness, and user satisfaction.
• Supports image management activities including issue investigation, image reconciliation, patient data corrections, image routing validation, and image lifecycle management activities as appropriate.
• Assists in ensuring imaging systems operate in accordance with organizational policies, regulatory requirements, accreditation standards, and vendor-supported best practices.

Vendor & Technology Coordination
• Works collaboratively with vendors and support partners to investigate and resolve application, workstation, connectivity, and imaging system issues.
• Assists with vendor-coordinated upgrades, implementations, maintenance activities, hardware deployments, and system support efforts.
• Participates in documenting vendor recommendations, issue resolutions, configuration changes, and support activities.
• Supports installation, testing, and validation of imaging-related hardware and software solutions in collaboration with Information Services teams and vendors.
• Assists with modality onboarding activities, connectivity validation, and imaging device integration support.

Project & Operational Support
• Participates in imaging application projects, implementations, upgrades, migrations, and optimization initiatives.
• Assists with testing activities including workflow testing, integrated testing, upgrade validation, user acceptance testing, and issue resolution.
• Supports project documentation, communication, training, operational readiness, and implementation activities.
• Responds to incidents, service requests, and operational support issues in accordance with established Service Level Agreements (SLAs).
• Documents issues, resolutions, workflows, support procedures, and system changes according to departmental standards.
• Escalates complex technical, operational, application, or vendor-related issues appropriately.
• Participates in on-call and off-hours support activities as required.
• Completes required training, certification, and professional development activities.
• Performs other duties and special projects as assigned.

Required Experience
• Bachelor's degree in Information Systems, Computer Science, Healthcare Informatics, Healthcare Administration, Clinical Discipline, or related field; or equivalent combination of education and experience.
• Minimum one (1) year of experience supporting healthcare applications, information systems, imaging systems, clinical technologies, or related technical solutions.
• Experience working within a healthcare, clinical, imaging, business, or technology environment.
• Foundational understanding of healthcare technology systems, application support methodologies, or clinical workflow support.

Preferred Experience
• Experience supporting PACS, cardiovascular imaging systems, Vendor Neutral Archives (VNA), enterprise imaging solutions, or related healthcare imaging technologies.
• Experience supporting radiology, cardiology, or imaging operations.
• Experience with DICOM, HL7, imaging workflows, image management, or healthcare interoperability concepts.
• Experience participating in software implementations, upgrades, testing, training, and operational support activities.
• Exposure to Philips Vue PACS, Philips IntelliSpace Cardiovascular (ISCV), Philips Vendor Neutral Archive (VNA), PowerScribe One, Vitrea, or similar enterprise imaging technologies.