Systems Analyst I

Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.         

Whether or not you serve in a clinical role, every member of the Cleveland Clinic team is a caregiver. Serving as Systems Analyst I, being a caregiver starts in the office, where you will focus on supporting efficient workflows, developmental projects, technical maintenance and more. As part of our IT and Cybersecurity team, you will do more than explore and expand your discipline and skills — your work will impact patients across the globe. Help our teams stay connected, up to date and equipped with the groundbreaking tools and technologies that are changing lives. 

A caregiver in this position works remotely out of Ohio, Florida, or Nevada, Monday – Friday from 8:00am – 5:00pm, with rotating on-call requirements.  

A caregiver who excels in this role will:  

• Perform workstation, software, peripheral, network and workflow support.  

• Provide input to develop solutions.  

• Assist with project assignments and documentation, operational and business objectives, best technology capabilities, task level resource requirements, task plans, and collaborative communications.  

• Provide first level diagnostic Help Desk and after-hours support, including on-call responsibilities. 

• Provide application, technical and preventative maintenance support for multiple end-user systems. 

• Contribute to departmental projects and solutions implementation. 

• Demonstrate, through output, a solid understanding of networking and distributed computing environment concepts and principles of client/server configuration. 

• Support development of information system requirements including process and documentation creation and maintenance. 

• Maintain user confidence. 

• Protect operations by keeping information confidential. 

Minimum qualifications for the ideal future caregiver include:  

• Associate’s Degree in Information Technology, Computer Science or a related field and one year of implementation, support and management of computer-based information systems experience, preferably in a health care environment, or equivalent experience in end user training or in an operational or financial role utilizing the systems or data generated by the systems supported by this position required OR High School Diploma/GED and three years of experience OR Bachelor’s Degree 

• ITIL Foundations Certification upon or within six months of hire 

Preferred qualifications for the ideal future caregiver include: 

• Epic Ambulatory experience

• Microsoft, CompTIA or equivalent certifications 

• Experience in a healthcare environment 

Physical Requirements:

• Will be required to frequently move or box: workstations, monitors, printers and peripherals up to 75 pounds with the use of a two-wheeled cart or dolly.

• May occasionally be required to transport equipment in personal vehicle.

• Requires normal or corrected vision, hearing and speech.

• Requires frequent standing, walking, sitting and manual dexterity to operate computer.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures. 

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities