Senior Systems Analyst – Job Description
The Expertise You Have
· Bachelor’s degree required; technology-related field preferred
· 5+ years of project delivery experience in a systems or business analyst role
· 3+ years working on agile teams delivering value in digital products (Agile/Scrum experience preferred)
· Experience with systems development methodologies and formal documentation processes
· Proven track record of delivering in a fast-paced, evolving environment
· Experience with project management in a technology/software development organization
· Experience crafting web-based transactional applications in Agile/Scrum methodology, including requirements, user stories, and project tracking using JIRA
· Knowledge of the financial services industry and contact center/telephony space is a plus
· Experience with APIs is a plus
· Experience with contact center integration projects
· Familiarity with Genesys or similar telephony platforms
The Skills You Bring
· Exceptional communication skills as a writer, presenter, and facilitator, both written and verbal
· Strong collaboration and consensus-building abilities
· Results-oriented mindset with the ability to operate effectively at both strategic and tactical levels
· Proactive team player who understands how systems applications can solve business problems and meet objectives
· Excellent interpersonal skills, including negotiation, communication, and influence
· Broad application/technology knowledge (e.g., SQL, use case writing, business process and system workflow documentation) and recognized expertise in two or more areas
· Highly developed organizational skills, including the ability to prioritize tasks and meet deadlines
· Entrepreneurial thinker, comfortable embracing, proposing, and leading change
· Experience solving complex business problems and translating them into simple software solutions, and Experience in handling L1 and L2 tickets and client reported issues
· Comfortable working in a highly matrixed environment involving multiple partners and technical groups, Prepare weekly/monthly reports on issues reported, fixed etc and Channelized the tickets to L3 and L4, track it to closure as per SLA
Compensation, Benefits and Duration
Minimum Compensation: USD 36,000
Maximum Compensation: USD 126,000
Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.
This position is not available for independent contractors
No applications will be considered if received more than 120 days after the date of this post
Skills Required
- Bachelor's degree (technology-related field preferred)
- 5+ years project delivery experience in a systems or business analyst role
- 3+ years working on agile teams delivering digital products (Agile/Scrum)
- Experience with systems development methodologies and formal documentation processes
- Project management experience in a technology/software development organization
- Crafting web-based transactional application requirements, user stories, and project tracking using JIRA
- Experience with contact center integration projects
- Familiarity with Genesys or similar telephony platforms
- Experience with APIs
- Broad application/technology knowledge (e.g., SQL, use case writing, workflow documentation)
- Experience handling L1 and L2 tickets, escalating to L3/L4, and tracking to closure per SLA
- Strong communication, facilitation, collaboration, and stakeholder influence skills
What We Do
Photon.com has emerged as one of the world’s largest and fastest-growing Digital Agencies. We work with 40% of the Fortune 100 on their Digital initiatives and are known for our ability to integrate Strategy Consulting, Creative Design, and Technology at scale. Please visit www.photon.com to learn more about us, how we work, and our customer case studies. Digital Transformation Starts Here.
