Systems Analysis Unit Supv - Infrastructure Support Supervisor
Working Title:
Systems Analysis Unit Supv - Infrastructure Support SupervisorInstitution:
Minnesota State System OfficeClassification Title:
Bargaining Unit / Union:
216: Middle Management AssociationCity:
St. PaulFLSA:
Job ExemptFull Time / Part Time:
Full timeEmployment Condition:
Classified - UnlimitedSalary Range:
$40.01 - $69.11Job Description
The Infrastructure Supervisor leads the day-to-day operations of the Infrastructure Team for Cloud and Infrastructure Services. This role will be the primary steward of the organization’s foundational technology, overseeing server administration, virtualization, and database management. This role manages the technical staff responsible for ensuring the data center operation and hosting environments are resilient, scalable, and optimized. This role ensures reliable service delivery, timely incident and request resolution, effective escalation and communication, and continuous improvement of support processes. The Infrastructure Supervisor is a people leader who builds a high-performing team, reduces operational silos to deliver a consistent, customer-focused support experience across the system.
Salary Range:
$40.01 - $69.11/hourly ($83,541 - $144,302/annually)
Minimum Qualifications
- Five (5) years of progressively responsible experience in IT support, operations, or service delivery in a mid-to-large environment. A bachelor's degree may substitute for one (1) year of professional experience.
- Two (2) years of experience leading or supervising staff (directly or in a formal team-lead capacity), including coaching, work planning, and performance feedback.
- Demonstrated experience in incident management, request fulfillment, escalation management, and operational communications.
- Working knowledge of enterprise services in at least two of the following areas:
o Collaboration and productivity platforms (e.g., Microsoft 365)
o Identity and access management (e.g., Okta and lifecycle/provisioning concepts)
o Infrastructure operations (servers, databases, data center operations)
- Strong written and verbal communication skills, including the ability to communicate clearly during service disruptions and to explain technical issues in plain language.
Preferred Qualification
- Information Technology Infrastructure Library (ITIL) certification (Foundation or higher) or demonstrated equivalent practice.
- Experience supporting services in a higher education environment with multiple institutions, distributed stakeholders, and shared services.
- Experience with an IT service management platform (e.g., ServiceNow or similar), knowledge base practices, and support analytics/reporting.
- Experience supporting servers and databases in a complex environment.
- Experience with problem management, trend analysis, root cause methods, and implementing operational improvements that reduce recurring incidents.
- Familiarity with automation approaches and tools (e.g., Power Automate, PowerShell, Ansible, or equivalent) to streamline support operations and reduce manual effort.
- Demonstrated experience supporting security, privacy, and compliance requirements within operational workflows.
Other Requirements
n/a
Work Shift (Hours / Days of work)
Monday - Friday, 8:00am - 4:30pm
Telework (Yes/No)
Yes
About
Minnesota State is committed to attracting, retaining, and developing talented employees who serve our 200,000 students each year throughout the state. We have a vibrant and diverse system of 33 colleges and universities with 14,444 dedicated faculty and staff focused on student success.
Salary is commensurate with experience and qualifications and is subject to the terms and conditions of the applicable bargaining unit agreement or personnel plan.
Benefits Information:
At Minnesota State, we take your well-being and work-life balance seriously. We offer a comprehensive benefits package that features low-cost medical and dental insurance with affordable deductibles, employer-paid life insurance, short- and long-term disability, and pre-tax healthcare and dependent care accounts with a roll-over option. To further support your holistic health, employees also have access to a confidential Employee Assistance Program (EAP) for mental health, legal, and financial counseling. Detailed plan details, rates, and coverage choices can be reviewed directly via the State Employee Group Insurance Program (SEGIP) website.
To support your life outside of work, our package includes 12 paid holidays, generous vacation and sick time, and six weeks of Paid Parental Leave. We also help you secure your financial future with a robust Pension Plan, 457(b) and 403(b) retirement accounts, and various investment options. Furthermore, we invest in your growth by providing dedicated professional development and tuition waivers for both you and your dependents. Please note that specific benefit eligibility and coverage levels may vary depending on the type of position, employee classification, and collective bargaining agreements.
Desired Start Date:
01-13-2027Position End Date:
Open Date:
11-02-2026Close Date:
11-18-2026Posting Contact Name:
Shane MoorePosting Contact Email:
[email protected]Skills Required
- Five years of progressively responsible experience in IT support, operations, or service delivery in a mid-to-large environment; a bachelor's degree may substitute for one year of experience.
- Two years of experience leading or supervising staff, including coaching, work planning, and performance feedback.
- Experience with incident management, request fulfillment, escalation management, and operational communications.
- Working knowledge of enterprise services in at least two areas: collaboration and productivity platforms, identity and access management, or infrastructure operations.
- Strong written and verbal communication skills, including communicating during service disruptions and explaining technical issues in plain language.
- ITIL certification at Foundation level or higher, or equivalent demonstrated practice.
- Experience supporting services in a higher education environment with multiple institutions, distributed stakeholders, and shared services.
- Experience with an IT service management platform such as ServiceNow, knowledge base practices, and support analytics or reporting.
- Experience supporting servers and databases in a complex environment.
- Experience with problem management, trend analysis, root cause methods, and operational improvements.
- Familiarity with automation tools such as Power Automate, PowerShell, Ansible, or equivalent.
- Experience supporting security, privacy, and compliance requirements within operational workflows.
What We Do
Minnesota State is a public higher education system comprising 33 colleges and universities with 54 campuses across Minnesota. As the largest higher education system in the state and the third largest in the U.S., it serves over 300,000 students annually, focusing on providing high-quality, affordable education and preparing graduates for successful employment.
