Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The Systems Administrator will work with the engineering and operations team and must have an all-round understanding of Office 365, Active Directory, and automation scripting using PowerShell. The Systems Administrator will be responsible for supporting and engineering identity solutions, troubleshooting day-to-day operations within on-prem and Cloud AD/Exchange for all MSG venues. The Systems Administrator should have experience with various scripting platforms including PowerShell. The Systems Administrator is responsible for improving the quality of support, including domain services and cloud infrastructure requests managed through ServiceNow, and for developing service catalogs that promote a fully automated environment. The Systems Administrator will offer Level 2 and Level 3 Domain Services and additional Server/Storage Support that includes operation and change management.
What will you do?
- Responsible for day-to-day operational support for Domain Services with expectations of enhancing operations process within Identity Management.
- Support and maintain hybrid identity services across on-prem AD and Azure AD/Entra ID, including administration of SSO integrations (SAML, OAuth, OIDC), and management of MFA, Conditional Access, PIM, and identity governance controls.
- Align Domain Services practices with regulatory frameworks (e.g., SOX), conduct audits, and support incident response.
- Develop scripts and workflows using PowerShell, Python, or similar tools to streamline Domain Services operations.
- Participate in continuous improvement initiatives to enhance IAM processes, technology, and automation.
- Responsible for Level 2 and Level 3 support of Domain Services including on-call related Incidents for executives both on-prem and cloud.
- The Systems Administrator will design/engineer and implement Identity automation and intelligence, embracing the opportunities for machine learning and other advanced intelligent platforms to drive outcomes.
- Partners proactively with technology teams and offers support and assistance, to ensure identity services meet security and regulatory requirements.
- Establish and maintain regular, written, and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.
- Hands-on technical depth enables direct oversight, problem-solving leadership, engineering/design and participation for a complex Identity implementation.
- Responsible for drafting and maintaining documentation related to standards and processes for troubleshooting Knowledge Base retention.
What do you need to succeed?
- Bachelor’s degree in engineering, computer science or information systems is preferred or equivalent experience.
- 10+ years of enterprise infrastructure operations experience, with the technical depth to troubleshoot identity-related outages and provide advanced support across server and storage environments.
- 5+ years’ experience working at an enterprise level company supporting all infrastructure (server, storage, networking)
- 5+ years of experience with top cloud platforms and identity providers, including Azure, AWS, Google Cloud, Azure AD/Entra ID, and/or Okta.
- 3+ years of scripting experience in PowerShell, or Python.
- 3+ years’ experience working with ServiceNow, understanding how to implement and enforce SLAs and other metrics.
- Experience working with Microsoft Azure Active Directory and Office365 tools and platforms.
- Experience in engineering, designing, deploying, maintaining, and upgrading Microsoft Active Directory (2016 and newer)
Special Requirements
- Candidate selected may have to travel several times throughout the year to other business locations.
- On-Call rotation with other team members.
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At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.
Top Skills
What We Do
MSG Entertainment is a world leader in live entertainment, comprised of world-renowned venues and marquee brands. Utilizing our powerful assets and expertise, we produce, present, or host a variety of entertainment and sports events, delivering unforgettable experiences for millions of fans each year. Across our venues and brands, MSG Entertainment sets the standard for excellence and innovation while forging deep connections with diverse and passionate audiences.
Our Company includes our portfolio of iconic venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – each a prominent destination for unforgettable experiences and events. With flexible seating capacities and configurations that range from 2,800 to 21,000, our venues enable us to showcase a broad array of compelling sporting events, concerts, family shows, and special events that cover a wide spectrum of genres. This includes at Madison Square Garden, known as “The World’s Most Famous Arena,” which serves as home to the New York Knicks and New York Rangers – two of the most recognized franchises in professional sports – and perennially hosts the biggest names in music and entertainment.
MSG Entertainment also features the wholly-owned original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for generations of fans at Radio City Music Hall since 1933. The show’s enduring popularity is driven by the world-famous Radio City Rockettes, the longest-running precision dance company in America.
More information is available at www.msgentertainment.com
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