9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics, process automation, and artificial intelligence. Learn more about 9th Way Insignia at https://9thwayinsignia.com/.
Application password: Niner
Engineer 1
Responsibilities
- Provide full lifecycle Operations & Maintenance (O&M) support for all EASS eCMS systems, ensuring availability, stability, security, and performance of all COTS and GOTS applications
- Support and maintain enterprise VA applications including AAMS, OOD, EAS, eCOR, FORCE, EPIC, EBSAdmin, CAD, Vendor Portal, SharePoint, SSRS, Power BI platform availability, and the Acquisition Service Bus (ASB) layer and integrations
- Perform daily system health checks across all environments (dev/test/train/pre-prod/prod), verifying application services, web services, job services, connectivity, and operational readiness
- Monitor, maintain, and optimize Azure-based servers, Windows servers, and hosted application environments, ensuring system uptime, performance, and capacity stability
- Support High Availability and Disaster Recovery (HA/DR) readiness through regular environment validation, failover readiness checks, and coordination during failover events
- Execute and support monthly and scheduled deployment activities, including code releases, configuration updates, Knowledge Base deployments, release validation, rollback planning, and post-deployment support
- Provide Tier 2 production support, troubleshooting critical incidents, service interruptions, and system performance issues; perform root cause analysis and implement corrective actions
- Perform routine platform maintenance activities including service restarts, log cleanup, disk management, certificate cleanup, vulnerability remediation, and operational optimization tasks
- Monitor and maintain application services including EPIC, IFCAP integrations, JS services, Swagger route validations, and other connected system touchpoints
- Ensure full compliance with VA security, configuration management, architecture standards, and Technical Reference Model (TRM) requirements; remediate non-compliant components and expired elements
- Support planning, coordination, and execution of COTS/GOTS release activities including timelines, communications, stakeholder coordination, and user readiness actions
- Support interface and integration stability across connected VA financial, acquisition, and logistics systems, ensuring reliable data exchange and functional connectivity
- Participate in modernization and optimization initiatives, supporting improvements in reliability, performance, cloud stability, and architectural enhancements
- Develop and maintain O&M documentation including operational runbooks, release notes, environment configuration documentation, troubleshooting guides, and knowledge transfer materials
- Collaborate with development teams, vendors, infrastructure teams, and VA stakeholders to resolve complex system issues and support continuous improvement of mission systems
- Provide technical guidance and support to team members to ensure consistent, reliable, and high-quality O&M service delivery
Requirements
- Bachelors degree in Computer Science, Electronics Engineering, or other engineering/technical discipline (required); 8 additional years of directly relevant experience may be considered in lieu of meeting the degree requirement.
- 5+ years of relevant experience
- Ability to obtain and maintain a Public Trust clearance at the Tier 2 (Moderate Risk) level (active preferred).
9th Way Insignia’s range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Clearance/Background Investigation
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.
Benefits
Eligible employees will have access to our comprehensive benefits package which includes Medical, Dental, Vision, Voluntary Life Insurance, 401(k), Basic Life A&D, STD, LTD, PTO, Telehealth, paid holidays, FSA, HSA. Additional resources include our Employee Assistance Program (EAP) and Traveling Assistance.
Legal
We’re an equal employment opportunity employer that empowers our people to fearlessly drive change – no matter their race, color, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, age, marital status, sexual orientation, gender identity, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, or local law.
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What We Do
9th Way Insignia is a service-disabled veteran-owned small business (SDVOSB) that provides results-oriented technical solutions to the federal government. Led by experienced industry leaders, we bring software development, enterprise architecture, cybersecurity, enterprise IT, and data analytics capabilities to our customer base within the Departments of Veterans Affairs, Health and Human Services, Transportation, Commerce, and State.
