Key Responsibilities
- Administer and maintain IT infrastructure, including servers, networks, virtualization platforms (e.g., VMware)
- Manage, support & secure Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
- Monitor and maintain Windows Server environments (2016/2019/2022), including Active Directory, Group Policy, DNS, and DHCP.
- Install, configure, & perform system restores using Backup solutions (e.g. Veeam, Acronis)
- Provide technical support for end users—both remotely and on-site—including troubleshooting hardware, software, and application issues.
- Offer training and guidance on IT best practices, cybersecurity protocols, and effective use of IT systems and tools.
- Install, configure, and troubleshoot servers, workstations, hardware, and software applications.
- Implement and manage endpoint protection, email encryption, and device management using RMM
- Perform system monitoring, routine maintenance, and routine backup verification.
- Write and maintain scripts (PowerShell preferred) to automate tasks and improve system efficiency.
- Maintain accurate documentation of IT procedures, system configurations, and user support requests.
- Complete detailed work orders for all support incidents and service requests.
- Document IT processes, procedures, and troubleshooting steps to facilitate team knowledge sharing.
- Strong technical knowledge of networks, Windows Server environments, and Microsoft 365 infrastructure.
- Experience with virtualization technologies implementation (VMware, Proxmox preferred).
- Proficiency in managing Active Directory, Group Policy, and Windows-based services.
- Familiarity with modern security practices including endpoint management and email protection.
- Excellent troubleshooting, problem-solving, and communication skills.
- Ability to work independently and as part of a team in a fast-paced environment as a team leader.
- Scripting knowledge (PowerShell) is a strong asset.
- Commitment to documentation and process standardization.
- Minimum 4 years technology hands on support experience.
- College Degree in IT Program or equivalent, and related previous experience.
- Microsoft or CompTIA certifications (e.g., MCSA, Azure Fundamentals, CompTIA Security+).
- Experience with RMM Platform such as Kaseya, and documentation platform such as IT Glue
- Experience with Firewall Platforms such as Sonicwall
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Paid Holidays
Top Skills
What We Do
Techstra Solutions is a certified woman-owned consulting firm that provides strategy, technology and implementation support to large organizations undergoing digital and talent transformation. The rapid pace of technology innovation required to remain competitive, juxtaposed with the slow rate of change in many organizations, causes most to struggle.
To be successful companies must drive new ways of working including the use of technology/analytics and new skillsets (hard/soft) deep into their culture so that they are able to rapidly and continuously react to change. They must also apply new approaches that empower their employees, ensuring its sustainability.
At Techstra Solutions we focus on four key areas, otherwise known as the 4 A’s: Automation (Robotic Process Automation (RPA)/Intelligent Automation), Analytics (Reporting/Analytics/AI/ML), Application Modernization (Cloud, Mobility, etc), and Agile-based solutions (DevOps).
