Job Description Summary
The Command Center is the centralized hub for monitoring, analyzing, and optimizing the firm’s technological ecosystem to ensure operational stability and performance. It proactively evaluates alerts, identifies anomalies, and coordinates cross-functional workflows to maintain infrastructure health, application reliability, and service availability. By leveraging real-time dashboards, advanced monitoring tools, and data-driven insights, the Command Center enables rapid detection, efficient triage, and continuous improvement.Job Description
Translate functional specifications into more details to guide development. Examine and evaluate current systems, and identify its requirements. Liaise with users to track additional requirements and features. Document interfaces between new and legacy systems. Collaborate with developers to produce new systems. Validate changes by testing programs.
Responsibilities
- Identify, elicit, and document user/project requirements, using appropriate modeling technique, if required. Analyze requirements and validate with original users, eliminating confusion. Outline verification criteria to ensure requirements are met. Maintain documentation and traceability throughout project.
- Support collection of business requirements using document analysis and workflow analysis to express requirements clearly and succinctly.
- Support and contribute to the documentation of "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.
- Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats.
Skills
- Express user needs in terms of business requirements, identify current capability of the business to deliver, conduct build or buy analyses, and recommend preferred approach.
- Conduct gap analysis between current and future states to identify components of the overall change strategy.
- Plan, organize, prioritize and oversee activities to efficiently meet objectives.
Education
Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Computer and Information ScienceWork Experience
General Experience - 4 to 6 months, Manager Experience - 0 to 3 monthsCertifications
Salary Range
$60,000.00-$100,000.00Travel
Less than 25%Workstyle
ResidentThe total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm
At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
Skills Required
- Bachelor's degree in Accounting, Business Administration, or Computer and Information Science
- General experience 4 to 6 months
- Manager experience 0 to 3 months
- On-site (Resident) workstyle
- Ability to perform requirements gathering, gap analysis, and process documentation
- Experience supporting monitoring, incident triage, and infrastructure reliability efforts
What We Do
Founded in 1962 and a public company since 1983, Raymond James Financial, Inc. is a Florida-based diversified holding company providing financial services to individuals, corporations and municipalities through its subsidiary companies engaged primarily in investment and financial planning, in addition to capital markets and asset management. The firm's stock is traded on the New York Stock Exchange (RJF). Through its three broker/dealer subsidiaries, Raymond James Financial has approximately 8,400 financial advisors throughout the United States, Canada and overseas. Total client assets are $1.18 trillion (as of 9/30/2021). Raymond James has been recognized nationally for its community support and corporate philanthropy. The company has been ranked as one of the best in the country in customer service, as a great place to work and as a national leader in support of the arts.
