As Systems Administrator (Salesforce), you’ll be responsible for the configuration, administration, optimization, and continuous improvement of the Salesforce platform supporting Army recruiting operations. The successful candidate will work closely with product managers, business analysts, developers, recruiters, and government stakeholders to implement solutions that improve business processes, data quality, user experience, and operational effectiveness.
This position requires technical expertise in Salesforce administration, business process automation, system analysis, and platform enhancement, along with the ability to leverage AI-enabled capabilities to improve system functionality, efficiency, and user adoption.
We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.
If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!
What you’ll do:
- Administer, configure, and maintain the Army's Salesforce-based AIE Recruiting Platform.
- Configure and manage Salesforce objects, fields, page layouts, record types, workflows, validation rules, approval processes, Flows, and security settings.
- Gather, analyze, document, and translate business requirements into scalable Salesforce solutions.
- Collaborate with Product Leads, Product Designers, Developers, and government stakeholders to implement new capabilities and enhancements.
- Support the design, testing, deployment, and maintenance of Salesforce functionality and integrations.
- Develop and maintain reports, dashboards, and analytics that support recruiting operations and leadership decision-making.
- Monitor platform performance, data quality, system security, and user adoption metrics.
- Troubleshoot platform issues and coordinate resolution activities across technical teams.
- Support user acceptance testing, release management activities, and production deployments.-
- Identify opportunities to improve recruiting processes through automation and streamlined workflows.
- Leverage Salesforce AI capabilities, Agentforce, Einstein AI, generative AI tools, and other emerging technologies to improve recruiter productivity and user experiences.
- Utilize AI-enabled tools to assist with requirements analysis, solution development, documentation, testing, and process improvement initiatives.
- Ensure compliance with Army, DoD, cybersecurity, privacy, and data governance requirements.
- Create and maintain system documentation, configuration guides, standard operating procedures, and training materials.
- Provide end-user support, platform training, and knowledge transfer activities.
- Contribute to program deliverables, performance metrics, and continuous improvement efforts.
What you’ll need to succeed:
- Bachelor's degree in an applicable field plus one full academic year of graduate education in a specialized field; OR
- Bachelor's degree in a specialized field plus two (2) years of applicable experience; OR
- Bachelor's degree in any field with a minimum of three (3) years of specialized experience.
- Experience administering Salesforce environments in a professional setting.
- Knowledge of Salesforce configuration, security models, user management, data management, reporting, and workflow automation.
- Experience gathering requirements and translating business needs into technical solutions.
- Experience supporting enterprise software applications, cloud-based platforms, or CRM systems.
- Proficiency with Salesforce Flow, permission sets, profiles, dashboards, reports, data imports, and platform configuration.
- Experience testing, troubleshooting, and resolving system and application issues.
- Ability to analyze business processes and recommend improvements through automation and technology solutions.
- Familiarity with Agile development methodologies and iterative delivery practices.
- Experience working with system integrations, APIs, and third-party applications preferred.
- Experience supporting data quality, governance, and system security initiatives.
- Knowledge of AI-enabled Salesforce capabilities including Einstein AI, Agentforce, predictive analytics, or other emerging technologies preferred.
- Experience utilizing AI tools to improve productivity, documentation, analysis, or business processes.
- Understanding of software development lifecycle concepts, system requirements analysis, and solution testing.
- Strong analytical, problem-solving, and organizational skills.
- Strong written, verbal, and presentation skills.
- Ability to work independently and develop innovative approaches to solving complex technical and business challenges.
Salary Range: $140,000.00 - $160,000.00
The salary range for this position is determined based on qualifications, skills, and relevant experience. The final range offered will be determined based on several factors including:
- The candidate's professional background and relevant work experience
- The specific responsibilities of the role and organizational needs
- Internal equity and alignment with current team compensation
- This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:
- Performance-based bonuses
- Company-paid training and/or certifications
- Referral bonuses
To apply for this position, please submit your resume via the form below or through our careers page: https://www.metrostar.com/jobs/
Application Deadline: Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration.
Additional Compensation: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance.
Benefits: All full-time employees are eligible to participate in our benefits programs:
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (PTO) and holidays
- Parental Leave and dependent care
- Flexible work arrangements
- Professional development opportunities
- Employee assistance and wellness programs
Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.
What we want you to know:
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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Skills Required
- Bachelor's degree or equivalent with minimum three (3) years specialized experience (alternative degree/experience combinations accepted)
- Experience administering Salesforce environments in a professional setting
- Proficiency with Salesforce configuration: objects, fields, page layouts, record types, validation rules, approval processes, permission sets, and profiles
- Proficiency with Salesforce Flow, workflow automation, and related automation tools
- Experience developing and maintaining reports, dashboards, and analytics in Salesforce
- Experience gathering, analyzing, documenting, and translating business requirements into Salesforce solutions
- Experience troubleshooting, testing, and resolving system and application issues; supporting UAT and production deployments
- Knowledge of data management, data quality, governance, and system security practices
- Familiarity with Agile development methodologies and iterative delivery practices
- Ability to create and maintain system documentation, SOPs, and training materials; provide end-user support and training
- Experience working with system integrations, APIs, and third-party applications
- Knowledge of AI-enabled Salesforce capabilities (Einstein AI, Agentforce, predictive analytics) and generative AI tools
- Experience utilizing AI tools to assist requirements analysis, documentation, testing, or process improvement
- Strong analytical, problem-solving, written, verbal, and presentation skills
- Ability to work independently and innovate on complex technical and business challenges
What We Do
MetroStar is a digital services and management consulting company specializing in emerging technologies within the public sector. MetroStar is a mission accelerator - we embrace disruptions in tech to propel progress. Through our user-centric capabilities, we create new paths to government innovation and shape thoughtful outcomes for the people.
