Job ID: RQ11167 - Systems Administrator/Operations Support Specialist - Intermediate
Job Description:
Responsibilities:
Provides systems administration and systems operations support, including setting up user access, user profiles, backup and recovery, day-to-day computer systems operations.
Upkeep, configure, install and support the clients’ network and coordinate the various systems.
Desirable Skills:
Experience with distributed and networked systems Awareness of emerging IT trends
Experience in one or more programming languages
Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
Experience with middleware and gateways
Must Haves:
Identify and provide solutions to complex application development problems.
Experience solving issues with contact center solutions including AWS products such as Amazon Connect (primary), ComputerTalk (Icebar application-secondary), NICE - workforce management applications (nice to have)
Ability to acquire knowledge of program area, IT Systems and business environment.
Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented, monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources.
Nice to have:
Knowledge or gain knowledge in the Public Sector / OPS IT Service Management framework.
Open to learning new Contact center solutions applications.
Skills Required
- Experience with distributed and networked systems
- Experience in one or more programming languages
- Experience solving issues with contact center solutions
- Ability to acquire knowledge of program area and IT systems
What We Do
ITProFound Inc. is a global technology services and solutions provider specializing in software development, IT consulting, and staff augmentation. They deliver end-to-end business practice solutions, including ERP, cloud migrations, and data analytics, across various industries.
