4. Scope of Services
The Florida Department of Transportation,
Office of Information Technology (OIT), is in search of a Systems
Administrator to play a key role in assisting the OIT in the oversight,
management, troubleshooting, and execution of cloud services and platforms to
support FDOT’s infrastructure, applications, data, and other business needs.
The duties of this position can be broad and may include such tasks as adding
and removing individuals from the list of authorized users, archiving files,
overseeing password protection and other security measures, and monitoring
usage of shared resources. Architect, design, facilitate, lead, coordinate,
and direct technology initiatives on multiple fronts across a variety of
disparate areas within the organization. This could include Infrastructure
administration, application development, data management & analytics,
cybersecurity, external hosting, identity and access management,
infrastructure, network, security hardening, privacy, and compliance.
Oversight and management of Microsoft 365 environments and other Microsoft
platforms, identity platforms, and a multi-cloud environment. Selects,
develops, integrates, and implements network management applications for
Internet components. The Systems Administrator will be responsible for
working on projects, systems, and/or issues of
medium to high complexity and will be expected to provide daily
operations support, maintenance, and
administration for Servers. This position requires ownership of
complex issues in order to support Department
business.
5. Education
Bachelor’s Degree or technical institute degree in Computer
Science, Information Systems, or other related field. Or equivalent work
experience.
6. Experience
2 – 3 years experience with: Server 2012 R2, 2016, 2019, and
2022.
2 – 3 years IIS Administration.
2 – 3 years of network communications, including TCP/IP and DNS
Samba/CIFS file sharing and NTFS permissions.
2 – 3 years of strong professional experience in AWS cloud
systems is required.
2 – 3 years of strong professional experience in Microsoft Azure
cloud systems is highly
desired.
2 – 3 years of experience with other cloud providers, such as
GCP, is highly desired.
2 – 3 years of professional experience in the administration of
Microsoft software is highly
desired.
3 – 5 years of IT work experience in infrastructure/network
environments in systems operations, support, maintenance, and administration.
3 – 5 years of professional experience supporting middleware
such as API Management, IT Service Automation tools, and batch job services
is highly desired.
5 – 8 years of professional experience in information systems
engineering or a related field is required.
7. Primary Job Duties / Tasks
The activities this candidate will be tasked with include, but
are not limited to, the following:
1. Support and expand FDOT infrastructure.
2. Coordinate server configuration and
administration with multiple parties (SDC, FDOT, and contractors).
3. Make recommendations for future server and
software upgrades.
4. Monitor systems and applications to ensure
security, availability, and performance.
5. Establish systems by evaluating network
performance issues, including availability, utilization, throughput, goodput,
and latency; planning and executing the selection, installation,
configuration, and testing of equipment; defining network policies and procedures;
and establishing connections and firewalls.
6. Maintains network and systems performance by
performing systems monitoring and analysis, and performance tuning;
troubleshooting systems and application problems; escalating problems to
vendor.
7. Build and manage relationships in a matrixed
environment.
8. Find opportunities to refactor solutions to
obtain better performance, cost, and efficiency.
9. Create and manage Azure DevOps projects, git
repositories, and pipelines.
10. Oversee and configure Azure DevOps organizational settings.
11. Recommend and assist with the building and hosting of
complex application solutions.
12. Understand, deploy, and manage AWS, Microsoft Azure, and/or
other cloud services.
13. Supports other IT staff, including developers.
14. Other duties as assigned.
8. Job Specific Knowledge,
Skills, and Abilities (KSAs)
The submitted candidate must be able to apply the specific
knowledge, skills, and abilities in the following areas:
1. Strong analytical skills to determine an
organization's needs, develop strategies to meet those needs, and evaluate
effectiveness.
2. Ability to categorize work, set priorities, and determine short
and/or long-term goals and strategies to achieve them.
3. Ability to troubleshoot and diagnose
problems effectively regardless of technology platform.
4. Ability to document and automate
administrative tasks to reduce manual work.
5. Ability to context switch between multiple
subjects & tasks.
6. Ability to effectively communicate and share
knowledge with others.
7. Proficiency in working in a fast-paced,
complex, and dynamic business environment.
8. Proficiency in networking principles and
cloud-based network architectures.
9. In-depth knowledge of AWS Services.
10. Proficiency in Microsoft Azure Services.
11. In-depth knowledge of Microsoft Server products.
12. In-depth knowledge of Linux (Redhat and Ubuntu).
13. Strong grasp of IT infrastructure and application
development technology and architectures.
14. Strong grasp of Linux administration, including Linux
patching.
15.
Knowledge of assessment and analytical processes and practices.
16. Skill in strategic planning.
17. Skill in researching, compiling,
and analyzing data to report findings and develop improvement solutions.
18. Skill in system administration and
hosting across a wide range of solutions.
19. Ability to research, identify, and implement innovative solutions. Personal Attributes:
1. Able to be trusted with sensitive
information.
2. Experienced at working both
independently and in a team-oriented, collaborative environment.
3. Advanced interpersonal, written,
and oral communication skills.
4. Ability to conduct research into
issues and topics as assigned.
5. Can conform to shifting
priorities, demands, and timelines through analytical and problem-solving
capabilities.
6. Must be able to learn, understand,
and apply new things quickly.
7. Highly
self-motivated and directed.
8. Proven analytical and creative
problem-solving abilities.
9. Ability to effectively prioritize
and execute tasks in a high-pressure environment.
9. General Knowledge, Skills, and
Abilities (KSAs)
The submitted candidate must be able to apply common
knowledge, skills, and abilities in the following areas:
1. Initiative: Must be able to comprehend
assignments, organize workload, and meet deadlines with little direction. Must
be able to monitor and analyze situations to determine the next step.
2. Communication: Can clearly convey information,
in both written and verbal formats, to individuals or groups in
a wide variety of settings (i.e., project team meetings,
management presentations, etc.). Must have the ability to
effectively listen and process information provided by others.
3. Customer Service: Works well with clients and
customers (e.g., business offices, public, or other agencies).
Able to assess the customer's needs, provide information or
assistance to satisfy expectations, or resolve a
problem.
4. Decision Making: Makes sound, well-informed, and
objective decisions utilizing critical thinking skills and analysis.
5. Flexibility: is open to change, new processes
(or process improvement), and new information. Can adapt in
response to new information, changing conditions, or unexpected
obstacles. Ability to receive and give constructive
criticism and maintain effective work relationships with others.
6. Interpersonal: Shows friendliness, courtesy,
understanding, and politeness to others.
7. Leadership: Motivates, encourages, and
challenges others. Can adapt leadership styles in a variety of situations.
8. Problem Solving: Able to identify, evaluate, and
use sound judgment to generate and evaluate alternative actions, and make
recommendations accordingly.
9. Team Building: Encourages, inspires, and guides others toward accomplishing the
common goal as an equal member of the team.
Skills Required
- Bachelor's degree in Computer Science, Information Systems or related field, or equivalent work experience
- 5-8 years professional experience in information systems engineering or related field
- 3-5 years IT work experience in infrastructure/network environments in systems operations, support, maintenance, and administration
- 2-3 years experience with Windows Server (2012 R2, 2016, 2019, 2022)
- 2-3 years IIS administration
- 2-3 years network communications experience including TCP/IP and DNS, Samba/CIFS file sharing, and NTFS permissions
- 2-3 years strong professional experience with AWS cloud systems
- In-depth knowledge of Linux administration (Red Hat and Ubuntu)
- Experience creating and managing Azure DevOps projects, git repositories, and pipelines
- Proficiency in Microsoft Azure services
- Experience with other cloud providers such as Google Cloud Platform
- Experience supporting middleware such as API Management, IT Service Automation tools, and batch job services
- Professional experience administering Microsoft software and Microsoft 365 environments
What We Do
Novalink Solutions LLC is a global consulting, engineering, and AI product development company specializing in information technology and telecommunications. They provide AI-powered products, automation platforms, intelligent workflow systems, IT consulting, managed engineering, and staff augmentation services.
