Systems Administrator / IT Support (Hybrid) – Dandenong South
Looking to step beyond the service desk and into a broader systems role? This is your chance to build your career in a growing global business.
About Us – Daniels Health
Daniels Health is a global healthcare solutions company focused on making healthcare safer through innovative waste management and infection control systems.
Operating across Australia, the US, Canada, and the UK
Supporting hospitals and healthcare providers with critical infrastructure and services
Committed to protecting people and the environment
As we continue to grow, we’re strengthening our global IT capability, and this role is a key part of that journey.
The Opportunity
We’re hiring a Systems Administrator / Service Desk Analyst to join our Melbourne team. This is a hybrid role where you’ll split your time between hands-on user support and managing core IT systems.
You will:
Support engineers and office teams with business-critical issues
Act as a key escalation point for complex technical problems
Manage and improve systems across Microsoft 365, Azure, and endpoint environments
Help build a more secure, efficient, and scalable IT function
Contribute to follow-the-sun support across our global operations
What You’ll Be Doing
Troubleshoot hardware, software, and connectivity issues (Tier 1–2)
Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive
Manage users and access in Active Directory and Entra ID
Administer Windows Server and cloud-based systems (Azure)
Manage endpoints using Intune (and ideally JAMF)
Support security initiatives including MFA, least privilege, and endpoint protection
Monitor systems, backups, and respond to incidents
Contribute to projects, upgrades, and continuous improvement
What We’re Looking For
3+ years’ experience in IT support, systems administration, or a hybrid role
Strong troubleshooting skills across Windows environments
Experience with Microsoft 365, Active Directory, and endpoint management
Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP)
A proactive, customer-focused mindset
Nice to have:
Azure experience
JAMF exposure
Cybersecurity experience
Why Join Daniels Health
Opportunity to step into a broader systems-focused role
Real ownership and visibility across a global IT environment
Career progression toward a Regional IT Lead role
Work on meaningful systems that support the healthcare sector
Collaborative and supportive team culture
On-site gym with free personal training sessions
Location and Flexibility
Dandenong South, Melbourne
Hybrid working (approximately 3 days on-site)
If you’re ready to grow your career beyond support and into systems, we’d love to hear from you.
Skills Required
- 3+ years experience in IT support or systems administration
- Strong troubleshooting skills across Windows environments
- Experience with Microsoft 365 and Active Directory
- Solid understanding of networking fundamentals
- Proactive, customer-focused mindset
Daniels Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Daniels Health and has not been reviewed or approved by Daniels Health.
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Healthcare Strength — Company materials indicate medical, dental, and vision coverage are available on day one. Early eligibility is cited as a contributor to overall compensation value in some roles.
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Leave & Time Off Breadth — PTO and sick time are advertised as starting on the first day. Predictable schedules in certain teams are highlighted as supporting the practical use of time off.
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Strong & Reliable Incentives — Sales and account roles highlight base pay plus uncapped commission and mileage reimbursement. These structures are portrayed as making total compensation competitive for those positions.
Daniels Health Insights
What We Do
MAKING HEALTHCARE SAFER The philosophy that guides Daniels - striving to make a safer environment for everyone involved in healthcare. Daniels has operations in Australia, USA, Canada, New Zealand, UK, Europe and South Africa and is widely regarded as a leader of innovation in the medical waste space. Daniels' flagship product - the Sharpsmart collector, was launched in 1999 and is now used in thousands of healthcare facilities around the globe. It has been peer reviewed in numerous medical journals with findings that indisputably assert it as the safest sharps collector in the world. Through education, innovation and service, we are committed to make the healthcare industry safer for the people who work in it and continually drive the development of ecologically sustainable solutions to reduce the environmental impact of medical waste.
