What We're Looking For
At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. With our historic growth, it is an exciting time to join our team of employee-owners.This opportunity entails being responsible for troubleshooting and resolving advanced system issues that are assigned to the team. This position is also responsible for the design, configuration, implementation, maintenance and documentation of system solutions and services from various vendors and manufacturers. Participates in 24/7 on-call rotation. Serves as escalation point for Level I and II system administrators.
What You’ll Do:
- Provides tier 2 support troubleshooting and problem-solving system issues and outages to meet daily operational needs. May act as escalation point if needed.
- Provides support to IT systems including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Configures and manages operating systems and installs/loads operating system software, maintains integrity, and configures network components along with implementing operating systems enhancements to improve reliability and performance.
- Installs, configures, monitors and ongoing usability of computers, business equipment, and software.
- Updates documentation and workflow processes. Reviews current processes and recommend process improvements.
- Monitors service level agreements, performs audits, and reports findings to management.
- Provides support for implementation, troubleshooting and maintenance of IT systems.
- Diagnoses hardware and software problems and replace defective components.
- Performs data backups and disaster recovery operations.
- Provides new hardware specifications to users based on application needs and anticipated growth, installs new servers and maintains the server infrastructure.
- Defines and develops procedures for monitoring and evaluates, diagnoses, and establishes work plans to resolve system issues.
- Works on multiple projects as a project team member.
- Performs other duties as assigned.
What You’ll Need:
- Associate’s Degree in Computer Science or related degree and 6 years of relevant experience, or
- In lieu of education, 8 years of relevant experience
What You'll Bring:
- Possesses broad range of advanced knowledge between multiple systems used by the team. Utilizes knowledge to mentor and consult on basic and intermediate systems tickets with junior Systems Administrators.
- Begins to advance knowledge and skills surrounding design work of applicable systems within overall project work.
What We Prefer:
- Hands‑on experience administering cloud environments (Azure preferred; AWS or GCP acceptable).
- Experience operating and supporting cloud‑based AI/ML platforms and services.
- Familiarity with AI tooling, frameworks, and cloud‑native AI services.
- Understanding of AI governance and Responsible AI concepts; ability to apply standard checklists and guardrails.
- Experience supporting environments that handle confidential, client, or regulated data.
- Strong security‑first mindset, including identity, access controls, and environment segmentation.
- Experience supporting production systems with monitoring, incident response, and change management.
- Ability to collaborate effectively with data, AI, security, and client‑facing teams.
Additional Information
Click here for benefits information: HNTB Total Rewards
Click here to learn more about Equal Opportunity Employer/Disability/Veteran
Visa sponsorship is not available for this position.#EL #IT #LI-EL1.
Locations:
Kansas City, MO.
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NOTICE TO THIRD-PARTY AGENCIES:
HNTB does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of HNTB. HNTB will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person or entity. Staffing/employment agencies who have fee agreements with HNTB must submit applicants to the designated HNTB recruiter to be eligible for placement fees.
Top Skills
What We Do
At HNTB, we are committed to making connections possible and creating a better tomorrow. As an employee-owned infrastructure solutions firm, we believe that mobility plays an important role in helping to unlock a brighter future for communities everywhere. That's why we work to deliver innovative transportation systems and infrastructure solutions that connect people and expand opportunity. Our approach is rooted in collaboration, and we work closely with our clients and partners to create innovative solutions that meet the unique needs of each community we serve. With more than a century of service, we are working to build a future where everyone has access to safe, reliable and efficient transportation options. Professionals work alongside clients nationwide to address their most complex technical, financial and operational challenges — providing a full range of infrastructure-related services, including planning, design, program management and construction management. Together, we are making connections possible
