Systems Administrator II

Position Classification:

Regular, full-time, salaried, non-exempt and benefit-eligible staff position. For more benefit information visit Why Work at UCO?

General Schedule:

Position typically works Monday-Friday from 8am-5pm in-office at UCO's main campus in Edmond, Oklahoma.

Position Overview:

Under the supervision of the Director of Cloud and Data Center Services, this position supports and maintains the technical infrastructure of the University.  Technical duties include researching, designing, installing, configuring, maintaining, optimizing, and supporting data center, virtualization, cloud, and data protection infrastructure to industry standards, best practices, and security policies.  This role will work on a variety of projects and will play a key role in ensuring that end results are designed according to relevant analysis.  This position ensures 24x7 availability of technical infrastructure through redundancy, scalability, security, and technical support.

Delivers solutions to problems that may arise in an expeditious, efficient, and timely manner. Responsible for performing job duties in accordance with the mission, vision, and values of the University of Central Oklahoma. Hybrid/Remote options available - must complete on-site orientation up to 30 days and as determined by position and approval of IT leadership.

Responsible for designing, installing, configuring, monitoring, maintaining, and supporting University systems and services to standards, best practices, and security policies – including data center infrastructure, virtualization infrastructure, cloud infrastructure, and other systems and applications.  Understand and resolve issues with University systems, applications, and services while adhering to Incident and Change Management frameworks.

Supports and delivers on assigned PMO and internal projects with requirements developed through the collaborative effort of cross-functional teams and clients.

• Serves as a Tier III escalation point for Information Technology teams.
• Monitors infrastructure, systems, and applications and responds to alerts and incidents in a timely manner.
• Maintains access, security, scalability, and usability of assigned systems and applications.
• Supports patch and vulnerability management of assigned systems and applications to maintain compliance standards.
• Monitors resource usage and trends; optimizes and/or increases scalability as needed.
• Creates and maintains documentation including diagrams, operational procedures, support procedures, and disaster recovery procedures. Regularly reviews and updates documentation. Publishes client-facing support documents to improve user experience.
• Researches and communicates new features of assigned systems, applications, and tool functionality to drive platform expansion and adoption, which includes developing road maps, guides, standards, and procedures.
• Interacts with end users, service desk, team members and stakeholders in gathering information to define and document required changes to the environment. Assists IT management in preparing business and use cases.
• Investigates opportunities to automate and delivers with scripting.
• Performs other duties as assigned.

Qualifications Required:

Bachelor’s degree in computer science, information systems, or other related field and 3+ years of experience of managing, configuring, optimizing, maintaining, and supporting data center, virtualization, cloud, and data protection infrastructure on an enterprise scale or 5+ years of equivalent work experience.

Qualifications Preferred:

• Related certifications (i.e. VMware, Nutanix, Hyper-V, Cohesity, Microsoft, Cisco, Linux, CompTIA) or related technology experience.
• Experience in customer technical support.
• Experience in data center, virtualization, cloud, and data protection infrastructure and operations.
• Experience in data protection and backup technologies.
• Experience in virtual desktop support.
• Experience in systems and applications administration.
• Experience in patch and vulnerability management.
• Experience with Microsoft Windows Server and Linux operating systems.
• Experience with scripting (i.e. PowerShell, Python).
• Experience with SQL.
• Experience with PKI.
• Experience with AI technologies and tools.
• Familiarity with ITIL concepts and the ability to follow existing Problem, Change, and Incident Management procedures.

Knowledge / Skills / Abilities:

Extensive knowledge of the following: datacenter, virtualization, and cloud infrastructure solutions and operations.

Must possess strong customer service and interpersonal skills. Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail and accuracy. Excellent verbal and written communication skills. Ability to communicate technical concepts to non-technical users. Ability to facilitate team interaction and client meetings effectively. Ability to work independently or with specialized group and maintain courteous attitude in dealing with students, faculty, and staff. Manage and prioritize work effectively with minimal supervision. Continually updates skills and knowledge relative to the position and the technology industry. Adheres to and complies with UCO’s shared values and the Office of Information Technology’s Code of Ethics. This position is assigned 24x7x365 on-call rotation responsibilities and requires the successful candidate to have high-speed internet access to their residence and maintain a smart phone on which to receive telephone calls, email, SMS messages from servers and authorized OIT personnel.

Physical Demands:

Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.