Systems Administrator II

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities.   IBC bank hires talented, creative and dedicated individuals to help our business succeed.  We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence.   We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience. 

Time Type:

Full time

This is an in-office position.

Department:

867 Systems Administration

Job Summary:

System Administrator II install, maintain, upgrade and provide support for software, hardware and operating system's for IBC's information systems. Tier II team members need to be able to understand, diagnose, escalate and resolve information system issues quickly including support outside normal bank business hours and be responsible for ownership of core IT services and systems. The provide support for escalated issues from Tier I administrators and all IBC business units. The individual will professionally communicate technical concerns and solutions to peers, end users and management with varying degrees of technical knowledge. Individuals must have the ability to work in a team environment supporting multiple systems, technologies and tasks simultaneously.

Job Description:

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents.  They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

• The System Administrator needs to be able to understand, diagnose escalate and resolve Information System problems quickly including support after hours.

• The individual will professionally communicate technical concerns and solutions to peers, end users and management with varying degrees of technical knowledge.

• Must have the ability to work in a team environment supporting multiple systems, technologies and tasks.

• Tier II Systems Administrators will be responsible for the ownership of core IT services and systems.

• Individuals will manage escalations from Tier 1 and work with the Engineering team to resolve complex issues, complete project tasks and deliver solutions for business. 

SKILLS

• Must be customer service focused.

• Good written and oral communication with peers, management and end users.

• The ability to work with and support peers, end users and management in a fast paced, team environment.

• The ability to handle multiple tasks and requests.

• Flexibility to work after hours/weekend for projects, maintenance, and on-call support

EDUCATION & KNOWLEDGE

• Associates Degree in IT related field or 5 years experience in Systems Administration.  

• Advanced configuration and management of Windows OS Server 2012, 2016, 2019, Desktop Win 7/10. Linux Operating Systems.  Microsoft Active Directory/Azure Active Directory. Office365 Administration. Ability to interpret system logs and alerts. Script creation with PowerShell, VB script or other scripting languages.  Administration of virtualized environments (VM-Ware, Citrix, Hyper-V, Nutanix).  MS Exchange Online and O365 support.  Familiarity with network storage, hyper-converged infrastructure.  Backup system administration. 

• 5+ years of experience in Systems Administration

• MCSA, VMWare, Citrix, etc.