Systems Administrator I

As System Administrator I at Kapitus, you will be responsible for helping our company scale through the effective use of Microsoft 365 services. Providing mid-level technical support and administration of end-user systems, including onboarding and offboarding processes, device management, Office 365 services, and day-to-day IT operations. This role ensures employees have secure, reliable, and efficient technology resources to perform their work effectively. 

What you will do:

• Manage provisioning, imaging, configuration, and deployment of laptops, desktops, and mobile devices.
• Perform hardware/software troubleshooting and escalate complex issues to senior admins or engineers as needed.
• Monitor device health, patch compliance, and security configurations using tools like Intune, and Jamf.
• Set up and configure Laptops, accounts, email, and collaboration tools for new hires.
• Ensure appropriate access rights are provisioned according to role-based access controls (RBAC).
• Decommission accounts and devices for offboarding, ensuring secure data handling and license recovery.
• Administer Microsoft 365 services, including Exchange Online, Teams, OneDrive, and SharePoint.
• Support identity and access requests via Azure Active Directory (password resets, group membership, MFA).
• Manage O365 licensing, monitoring usage and optimizing allocation.
• Ensure all devices are encrypted, secured, and compliant with IT security policies.
• Support MFA, conditional access, and endpoint protection solutions.
• Assist with access audits, compliance reporting, and policy enforcement.
• Maintain documentation for standard operating procedures (SOPs) and knowledge base articles.
• Track and resolve service tickets within defined SLAs using ITSM tools (e.g., ServiceNow, Jira, Zendesk).
• Provide user training and “how-to” guidance for common IT tools and services.

What we’re looking for:

• Associate or Bachelor’s degree in Information Technology or related field, or equivalent work experience.
• 3–5 years of IT support or system administration experience.
• Hands-on experience with Windows/macOS environments and device management platforms.
• Working knowledge of Microsoft 365 administration, Active Directory, and Exchange.
• Strong troubleshooting and problem-solving skills.

Kapitus Total Rewards Package Includes: 

• Competitive Base Salary Range of $64,100-$102,900 Kapitus is providing this as a good faith salary range to comply with applicable law. The applicant’s final salary will depend on a number of factors including the applicant’s geographic location, skills, and experience.
• Annual Incentive Compensation Eligibility – Up to 10% annually
• Health Insurance: We offer comprehensive medical, dental, and employer-paid vision plans through UnitedHealthcare (UHC), with various coverage levels available to meet the needs of our employees and their families.
• 100% Company Paid Insurances: Kapitus fully covers the cost of basic short-term and long-term disability insurance, as well as vision insurance, ensuring our employees have comprehensive protection without any personal expense.
• Voluntary Insurance: Supplemental life insurance as well as enhanced short- and long-term disability coverage are available through Mutual of Omaha, providing additional security for our employees. Additionally, Colonial Accident and Hospitalization insurances are also available, offering further protection against unforeseen events.
• Paid Maternity and Parental Leave: Beyond state-mandated leave policies, Kapitus provides company-paid maternity and parental leave, supporting our employees during important family milestones.

• LifeBalance Program: Enhance your lifestyle with our LifeBalance membership, which offers discounts on outdoor activities, the arts, health, and fitness. Additional benefits include:
• Pet and car insurance discounts.
• Financial services such as LegalShield.
• Relaxation and stress management tools, including a fully covered annual subscription to The Calm App.
• Plum Benefits Discount Program: Access exclusive discounts on shows, travel, car rentals, and more, enriching your personal and family life.
• Tuition Reimbursement: Pursue further education with up to $5,000 annually in tuition reimbursement, plus opportunities to attend relevant conferences and career development events.
• Transit Reimbursement: We also offer transit reimbursement for all work-related travel, supporting your involvement in career and personal development activities.
• Paid Time Off and Sick Time
• Retirement Benefits: Our 401K plan is managed through Fidelity, featuring a 25% match on employee contributions, helping you plan for a secure financial future.

About Kapitus: 

Kapitus is one of the most reliable and respected names in small business financing. As both a direct lender and a marketplace built with a trusted network of lending partners, we can provide small businesses with the financing they need when, and how it is needed.  

We have spent our entire existence building a culture that makes us excited to come to work in the morning. Our company is fast paced, teammates need to be self-directed and have an internal motivation to do the right thing, even when the right thing takes a lot of hard work.  

We show our teammates our appreciation by offering great benefits, competitive pay and solid opportunity for growth.  

Company Mission: 

At Kapitus, our mission is to help small business owners grow their organizations by providing tailored, transparent, and ethical financing solutions. We invest in every business owner’s story and we are dedicated to building lasting relationships to champion their goals. We promise to keep the best interests of our clients at the center of the financing process by operating with transparency, fairness, and integrity.

Consideration will be given to qualified remote candidates residing in states where Kapitus and/or one of its subsidiaries has an established physical presence.