Systems Administrator I

This position is based in North Canton, Ohio. Candidates should reside within a reasonable commuting distance of our North Canton office to support team collaboration and business needs.

Position Summary

This position is responsible for maintaining and supporting existing server infrastructure.

Essential Functions

• Provide rotating server environment support, including responding to incoming calls and/or e-mails regarding hardware or software issues. Work closely with various IT teams and service providers to troubleshoot and resolve a range of server-related issues
• Monitor server systems performance and provide performance reports to management
• Perform analysis, diagnosis, and resolution of complex problems
• Recommend, schedule, and perform server security patching
• Practice hardware asset management, including maintenance of hardware inventory
• Liaise with, and provide training and support to, helpdesk support staff on server-related issues
• Liaise with development staff to provision and maintain development servers and systems
• Prepare and ensure accuracy of documentation, procedures manuals, and help sheets for server software installations
• Aid in development of business continuity and disaster recovery plans, and maintain current knowledge of plan executable. Respond to emergency server/datacenter outages in accordance with business continuity and disaster recovery plans

• 2 years as a Systems Administrator
• Knowledge of Windows 2008/2012, including Active Directory, DNS, DHCP required
• MCSA preferred but not required
• Citrix XenApp 6.5 and/or VMWare ESXi 5.5 experience preferred but not required
• Other duties as assigned
• Must be able to meet established deliverable dates and project schedules
• The ability and genuine desire to quickly learn new skills and technologies
• The ability to work independently as well as interface and work well with management, peers, customers and vendors in a team setting
• Must be willing to provide 7 x 24 support of systems developed and maintained and able/willing to take initiative to solve problems in a timely fashion with proactive, creative and aggressive problem diagnosis and solving skills
• The ability to thrive in a fast-paced dynamic environment
• Excellent oral and written communications skills

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:

1. Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
2. Provide constructive guidance to other employees and representatives of third parties.
3. Contribute to providing the highest quality of products and services to customers.

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