SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter, LinkedIn, Facebook and Instagram.
Responsibilities:
- Analyzes, logs, tracks, and resolves software/hardware matters of significance pertaining to networking connectivity issues, printers, servers, and applications to meet business needs.
- Performs troubleshooting to isolate and diagnose common system problems.
- Documents system events to ensure continuous functioning.
- Recommends course of action and implements as approved.
- Upgrades system software and hardware components as required to meet business needs and coordinates backups.
- Ensures upgrades are occurring by established parameters.
- Coordinates the installation of client department-specific applications and systems.
- Resolves matters of significance and implements a corrective course of action as needed.
- Installs, tests, upgrades, and configures system files and services to enhance performance.
- Utilizes standard corporate tools to record change and problem activities for tracking purposes.
- Ensure onsite technology runs smoothly.
- Manage and monitor server backup processes.
- Install and configure specialized software.
- Apply software and operating system patches.
- Manage user accounts, permissions, & passwords.
- Coordinate with 3rd party support to resolve issues and implement solutions.
- Install and configure new hardware.
- Troubleshooting technical issues in support of onsite and remote customers.
- Administrating AD/365/Cloud Storage.
- Prepare/deploy PC equipment and software tools.
Requirements:
- 2-5 years of directly related experience in systems administration.
- Ability to handle multiple tasks concurrently with competing deadlines.
- Ability to drive collaboration with executives, and business and technical teams to achieve effective solutions.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Must be able to support, configure, and troubleshoot a wide range of applications and all Windows operating systems (workstation & server).
- Experience with Microsoft Active Directory and GPO.
- Experience with Microsoft Office 365.
- MacOS & Linux experience is a plus.
- Knowledge of network fundamentals is a plus.
- Experience working with computer hardware for installation and upgrades.
- Experience working with software installation/upgrading procedures.
- Experience working with file and system maintenance procedures.
Compensation varies based on location and work being performed. The starting pay range for a candidate selected for this position is generally within the range of $69,000 – $95,000 for annual base salary. Employees may be eligible for additional discretionary bonuses and commissions. The successful candidate’s actual pay will also be based on qualifications and experience, so the actual starting pay may be above or below this range.
The Company also offers a comprehensive, flexible, and competitive benefits program. It provides access to programs tailored to meet the personal health and financial well-being needs of our employees and their families. The Company offers medical, vision, and dental coverage, and health savings accounts; mental health support, time off to relax and recharge through our paid holidays, vacation, and personal time off; and a retirement savings plan with Roth features
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SonicWall is an equal opportunity employer.
We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries.
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What We Do
SonicWall has been fighting the cyber-criminal industry for over 25 years defending small, medium-size businesses and enterprises worldwide. Backed by research from the Global Response Intelligent Defense (GRID) Threat Network, our award-winning real-time breach detection and prevention solutions, coupled with the formidable resources of over 10,000 loyal channel partners around the globe, are the backbone securing more than a million business and mobile networks and their emails, applications and data. This combination of products and partners has enabled a real-time cyber defense solution tuned to the specific needs of the more than 500,000 global businesses in more than 215 countries and territories.
