Systems Administrator - Endpoint Systemss

Founded in 1854, Hamline was the first university in Minnesota and among the first coeducational institutions in the nation. Hamline University provides a world-class education for undergraduate and graduate students. Our faculty, staff, and students cultivate an ethic of civic responsibility, social justice, and inclusive leadership and service.

Hamline University is an Equal Opportunity employer. Hamline University does not discriminate on the basis of race; color; religion; creed; sex; national origin; marital status; familial status; status with regard to public assistance; membership or activity in a local human rights commission; disability; age; protected veteran status; or any other status protected by applicable law in its education or employment programs or activities. The University will provide reasonable accommodations to qualified individuals with disabilities.

Founded in 1854, Hamline was the first university in Minnesota and among the first coeducational institutions in the nation. Hamline University provides a world-class education for undergraduate and graduate students. Our faculty, staff and students cultivate an ethic of civic responsibility, social justice and inclusive leadership and service.

JOB SUMMARY

The Systems Administrator – Endpoint Systems (SAES) is responsible for managing the university’s enterprise-wide desktop computing environment. This position encompasses multiple roles and responsibilities, all of which assume a thorough appreciation of a customer service ethic and a willingness to approach tasks enthusias­tically and pro-actively in the spirit of team collaboration.

The SAES is one within the Infrastructure Systems and Services (ISS) group. The ISS group is responsible for acquiring, aligning, customizing, and administering IT infrastructure for critical business requirements. These assets reside on a variety of platforms across the university’s network or in the cloud. They constitute a complex, multi-faceted technology environment that requires sophisticated mastery of a wide variety of systems, tools, and protocols.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Endpoint Administration:

Manages solutions for deploying and administering computer workstations on supported Hamline platforms, including  Apple (OSX and iOS), Windows, and Chrome OS. Maintains and monitors Enterprise Software Distribution system (SCCM and Intune). Manages policy deployments for Windows workstations (group policy or Intune). Performs packaging, distribution, and updates for campus software applications, including computer labs and classroom podium computers. Manages and maintains deployment systems and processes for Windows workstations. Conducts OS updates and patch management for Windows devices and campus Windows applications.

Assists Deployment•Maintenance•Response (DMR) technicians with advanced issue troubleshooting and resolution. Acts as a liaison between DMRs and ISS team, coordinating issue resolution and system architecture changes to meet University needs as they arise. Provides after hours support, upgrades, and problem resolution when necessary.

Provides backup for technicians, including occasional rotation for typical requests for technical assistance when necessary and at other times of peak demand. Assist with other services, including: Windows server administration, Apple/iOS systems administration, and networking and wireless support. Responds in a timely fashion to service requests. Troubleshoots as required and implements solutions.

During times of peak demand, contributes to routine inspection, monitoring, and troubleshooting of technology equipped spaces (classrooms, labs, presentation venues, etc.) to ensure that hardware and software are operating as expected. Occasionally assists with media equipment set up,  operation, and maintenance (e.g., instructor podiums, display equipment, sound reinforcement equipment, and video recording technology).

Creates and maintains technical documentation and procedures for endpoint systems administration support. Collaborate with others to develop and curate self-help documentation, training aids, and other support resources that are relevant, current, and accurate.

Asset Management:

Evaluates and identifies workstation hardware for Hamline’s TechSelect program, and builds deployment processes to support that hardware.

Serves as a team member for maintaining an efficient asset management program. Develops workflow processes for asset acquisition and tracking. Ensures appropriate management of physical inventories of computer equipment, including overall responsibility for the ordering, receipt, deployment, and ultimate end-of-life dispensation of equipment with leasing agents and recyclers.

Assists with capturing metrics that help inform decision making that improves asset management functions. Monitors and scrutinizes asset management service requests for patterns of recurring issues that warrant intervention. Contributes to identifying systemic problems and works with others to help correct them. Highlights opportunities for improvement.

Serves as a point of escalation for exceptional asset management handling. Responds in a timely fashion to service requests. Troubleshoots as required and implements solutions. Documents solutions for future reference and benefit.

Additional Responsibilities:

• Participates in ITS workgroups and project teams. 

• Serves as backup for other ITS activities, especially other DMR functions.

• Works on special projects.
• Performs other duties as requested.

REPORTING RELATIONSHIPS

The SAES reports to and is evaluated by the Director, Information Systems and Services. Much of the routine work is done independently with limited direct supervision.

Close cooperation is required with a variety of ITS employees, including DMR personnel.

This position does not supervise other employees.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES AND KEY COMPETENCIES

Technical Experience and Skills:

• Fundamental understanding of administering Windows in an enterprise or education environment
• Knowledge of Windows management tools such as Intune, SCCM, or equivalent
• Familiarity with directory services such as Active Directory, LDAP, or DNS
• Powershell scripting
• Windows and Active Directory performance tuning

• OS imaging and patching in an Enterprise environment
• Group policy or policy management via Intune
• Application packaging and deployment
• Ethernet and TCP/IP

Core Workplace Skills/Abilities:

• Proven analytical and problem-solving abilities for evaluating processes and procedures
• Ability to effectively prioritize and execute tasks in a fast-paced environment
• Aptitude and ambition to learn continuously and to take initiative when appropriate
• Capacity for effective judgment for distinguishing when to work independently with self-reliance–and when to seek the assistance of others
• Ability to effectively supervise, train, and motivate student employees
• Aptitude for working effectively with faculty, staff, and students; enthusiasm for delivering high quality service to an academic community
• Communication skills commensurate with a professional workplace
• Ability to work independently and as part of a team

• Outstanding attention to detail and thoroughness
• Capacity to adjust and thrive in an ambiguous, future-oriented environment and to respond effectively to changing needs and priorities
• Resilience of character and perspective

MINIMUM EDUCATION/EXPERIENCE

• Minimum of two (2) years working in a technology support environment that offers comparable skill set development
• Extensive experience working administering Windows in an enterprise or education environment

PREFERRED EDUCATION/EXPERIENCE

Experience/Familiarity—desired or helpful—with:

• 4-year college degree or possession of a combination of industry certifications and experience
• Experience administering Apple/iOS in an enterprise or education environment

REQUIRED LICENSURE/CERTIFICATION/REGISTRATION

• None

WORKING CONDITIONS / EQUIPMENT

• Requires computer use for significant periods of time.
• Requires ability to administer aspects of the university’s supported technologies remotely.
• Requires working occasionally outside of standard Monday-Friday 8:00-5:00 working hours, including the need to work during ITS maintenance windows.
• Work from home (WFH) is authorized by arrangement with supervisor.

ADDITIONAL INFORMATION

This is a full time, 1.0 FTE, exempt position, 12 months a year.

Compensation and Benefits:

Pay Range: $58,000.00 - $63,000.00 per year

Full-Time Benefits:

We offer a comprehensive benefits package which may include:

• Medical, dental, and vision insurance
• Life insurance
• Short- and Long-Term Disability
• Critical Illness and Hospital Indemnity
• 403(b)
• 403(b) matching
• Paid Time off, including vacation time, paid holidays and safe and sick leave time off
• Employee assistance program
• Flexible spending account (FSA)
• Health savings account (HSA)
• Tuition waiver

All questions marked ‘Required’ need to be answered in order to submit the application. It is important that your application show all of the relevant education and experience you possess. Applications may be rejected if incomplete. If rejected, you must reapply for the position in order to be considered. A resume or curriculum vitae, a cover letter outlining your qualifications for and interest in the position, contact information for 3 current, professional references, as well as copies of transcripts (if required) must be uploaded with each application.