System Test Engineer II

Description

TrueNAS is redefining enterprise storage by delivering proven data resilience, performance, and flexibility without the complexity or constraints of legacy solutions. As the most deployed storage platform in the world, TrueNAS already powers critical data storage infrastructure for businesses, research institutions, and government agencies across 140+ countries and millions of users. Our mission is simple: to become the most trusted name in data storage.

Originally founded in Silicon Valley in 2002 under the name iXsystems, TrueNAS is a profitable, independent company with a culture rooted in trust, curiosity, technical excellence, and continuous improvement. Whether you work remotely or on-site, you’ll be part of a team that values collaboration and meaningful impact - where people come before profit, and bold ideas drive the future of data infrastructure.

I
f you’re ready to help shape the future of enterprise storage, we’d love to connect.

Position Overview:

As a Systems Test Engineer, you significantly contribute to TrueNAS Enterprise’s Platform team in building and testing the exciting next-generation of award-winning storage products.  Y. This position affords a great opportunity for somebody skilled in the general IT, Networking  and/or Server Manufacturing space to take the next major step in their career, by jumping into direct product testing and development. You will interact with our design partners, manufacturing teams, and customer support to ensure our hardware is robust, scalable, and reliable. You'll work alongside senior platform engineers who own TrueNAS internals, storage software integration, and customer escalations.

This position is based in Campbell, CA

Base Pay Range

The base pay range of this position is $100,000 to  $110,000 USD annually. In addition to base salary, this position is eligible to participate in the Company’s bonus program with a target bonus opportunity of 10% of base salary annually, subject to the achievement of individual and Company performance objectives and the terms of the applicable Company bonus plan.

Please note that the provided range reflects the pay spectrum for positions within the same job category as the one to which this position belongs. The final offer will consider various factors, such as location, education, and prior experience, to ensure a comprehensive and fair compensation assessment. TrueNAS offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

Expected Posting Timelines

This position will be open for a minimum of 5 days, a maximum of 90 days.

The Day-to-Day

• Execute hardware qualification plans for drives, controllers, and network adapters, including test setup, running the suite, and documenting results
• Build, rack, cable, and configure test systems from bare chassis to booted, imaged, and on the network
• Run and maintain existing Python and shell test scripts. Opportunities to build new ones for repetitive validation tasks
• Validate system behavior under test: drive hot-plug and hot-swap, failure and rebuild scenarios, power cycling, boot and recovery paths
• Configure and verify BIOS/UEFI and BMC/IPMI settings, apply firmware updates, and confirm settings persist across reboots and firmware revisions
• Install, upgrade, and test TrueNAS software on qualification hardware
• Verify network connectivity and link behavior across 1/10/25/100/400GbE interfaces, including cabling, transceivers, link negotiation, and basic throughput checks
• Triage hardware and OS-level issues using serial consoles, IPMI, system event logs, dmesg, and vendor diagnostic tools; escalate to engineers with clear reproduction steps
• Support manufacturing with functional test procedures and help resolve production-line failures
• Investigate discovered issues and attempt to find resolutions. Escalate with clear reproduction steps when no solution is readily available 

Education and Experience

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related technical field, or equivalent hands-on experience. Relevant certifications (CompTIA A+/Server+/Network+, Linux, or vendor hardware certs) are a plus.
• 2+ years in a hands-on role working with server hardware: datacenter operations, IT infrastructure, hardware validation, systems integration, or field service.
• Comfortable working inside enterprise servers: component install and replacement, cable routing, airflow and thermal considerations in 1U/2U/4U chassis.
• Working knowledge of storage devices and protocols (NVMe, SAS, SATA), including drive identification, slot mapping, and firmware updates.
• Practical Linux skills: command line navigation, log inspection, package and driver installation, basic performance and hardware diagnostic tools.
• Familiarity with BIOS/UEFI and BMC/IPMI configuration and out-of-band management.
• Familiarity with Ethernet networking: NIC configuration, cabling and optics, link troubleshooting.
• Scripting ability in Python or shell sufficient to read, modify, and extend existing test automation.
• Organized and methodical about documentation. Test results, failure reports, and procedures need to be clear enough for engineering to act on.
• Bonus: Exposure to ZFS, storage arrays, or NAS/SAN platforms; exposure to lab or manufacturing test environments. Exposure to PCIe bus technologies, DRAM technologies, or reading block diagrams and schematics .

Equal Employment Opportunity:

iXsystems DBA TrueNAS, Inc provides equal employment opportunities to all employees and applicants in all company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer-related or HIV/AIDS-related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.