Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewIt’s not just about having the right technology, it’s about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 85 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations – ensure continuity, enhance productivity and reduce risk – helping achieve peak performance. When every second counts and performance reliability is a must – we are ready and able to serve today, tomorrow and into the future.
Job Description

• Provide technical support on specialized telecommunications systems and public safety product applications. 

• Troubleshoot Motorola’s software-driven electronics, provision communication system infrastructure, perform optimization of RF and Broadband architecture including legacy analog, advanced digital P25 and data infrastructure.

• Maintain, optimize, test, support and document complex communications systems. 

• Perform preventative maintenance routines to ensure proper system operation with a focus on trend analysis and documentation of results.

• Provide weekly reports of activities and accomplishments. 

• Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues.

• Continuous training in the latest technologies and troubleshooting techniques.

• Team with Engineering, Project Management, and Sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations.

• Perform maintenance of server hardware/OS and software infrastructure and troubleshoot to resolve system/application related issues.

Preferred Candidate Experience: 

• Very strong knowledge of wired communications systems, such as local area networks (LAN) and wide-area networks (WAN)

• Proficient in computer network installation, configuration, and maintenance systems to include cabling, routers, switches, firewalls, and bridges. 

• Experience with R.F. interfaces and systems such as transmitters, receivers, and antenna networks.

• Knowledge in standard telephony, dedicated data circuits, and packet switching techniques.

• Strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and Customer Service teams.

• Able to solve customer problems quickly during stressful situations.

• Experience with logging recording systems

The ideal candidate must demonstrate systems experience and have a minimum of 4 years of related experience with the following equipment:

• Motorola Base Stations (STR series, GTR series, Quantar, etc.)

• Centracom Consoles (Gold Elite, MCC7500, MCC7100)

• Channel Banks and T1 Circuits

• Computer IP Networks and Configuration

• Experience working with RF Infrastructure Technologies to include Motorola SmartZone, Smartnet, Console Systems, ASTRO Conventional and Trunked equipment is strongly preferred

The candidate must have skills in the use of various communications test equipment including:

• Communication System Analyzers

• Ethernet Link test sets

• T1 Test Sets

• TIMS (Transmission Impairment Measurement Set)

• Digital RF Power Meter

• Motorola Conventional, SmartNet, Centracom and MCC Console systems, Secure Operations and ASTRO A7.x - A20.x, Digital systems and installation procedures.

Candidate Requirements:

• Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract.

• Must possess a current and valid driver’s license and have a clean driving record.

• 2 year Associates in Electronics or IT preferred.

• Unique combinations of both multi-site RF communications systems and/or computer/networking skills are preferred.

Ideally the individual should have or be pursuing at least one network certification: Network+, CCNA, or NRS1

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

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Basic Requirements

• Associates degree OR 4+ years experience in one of the following: Electronics Technician, System Technologist, System Manager, or Field Service Experience with one or more of the following: LMR, RF systems, Radio Communications, Radio Frequency, Wired/Wireless Communication Systems, IT Systems or Networking equipment.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
• Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract.

Travel RequirementsUnder 10%
Relocation ProvidedDomestic
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].