Ready to embark on a journey of opportunity? Join a team of 750+ employees in 20+ countries in the first consultancy originating from CEE. We bring together digital and advisory as an international collaboratory where every talent can shine, every employee can become a partner, and every partner can become a shareholder. We are explorers at heart, powered by diversity, passionate for growth and united by integrity by our core organizational values.
Are you passionate about optimising internal processes and ensuring seamless operations? Our Headquarters stream is the cornerstone that supervises HR, finance, administration, legal, and other internal functions. We are dedicated to developing effective, cutting-edge solutions that support our teams and propel our company to success. If you thrive in a fast-paced environment and are eager to play a key role in our pursuit of operational excellence, come aboard and become an integral part of our journey towards continuous improvement.
Take the step towards your journey with us and join us as a System Support Specialist!
You will:
- Conduct thorough testing of the software system to ensure functionality, stability, and performance;
- Respond to user inquiries and support requests, acting as a service support center;
- Support the financial calculations within the software system;
- Detect, document, and escalate system issues for resolution;
- Work closely with developers to communicate bugs, enhancements, and system improvements;
- Suggest optimizations for testing procedures and support workflows.
Requirements:
- Ability to test and validate system functionalities to ensure the softwrae system works as expected;
- Experience with bug reporting and tracking, preferably using Jira;
- Basic SQL knowledge for querying databases and analyzing data for debugging;
- Familiarity with API testing tools like Postman;
- Understanding of version control systems such as Git;
- Strong customer service and communication skills to respond to user requests and troubleshoot issues;
- Knowledge of incident and problem management principles for efficient support resolution.
Benefits:
- We believe in the fast professional growth of our employees, so we offer performance and salary reviews once a year;
- Regular training and experience-sharing sessions;
- Flexible working hours;
- Offsite trips – every year, all members of Civitta spend a few days together outside of the office as a team;
- Local team building activities – we like finding new and creative ways to spend quality time together;
- Local benefits package depending on candidate's location.
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What We Do
Civitta is a leading independent management consultancy in Emerging Europe. Today, our company, headquartered in Tartu, Estonia, employs over 700 consultants and experts across 27 offices in 19 countries: Estonia Latvia Lithuania Poland Finland Denmark Belarus Ukraine Moldova Serbia Romania Slovakia Bulgaria North Macedonia Kosovo Armenia Sweden Georgia Uzbekistan We aim to bring the right minds together to challenge the boundaries and make meaningful changes for our clients. We cover a wide range of services, including management consulting, grants and project management, market research and customer data analytics, entrepreneurship support and startups, public policy and development. We also work beyond home markets – our flexible approach and international mindset have ensured the successful cooperation with clients in 40+ countries, resulting in 10000+ completed projects. What’s our approach? We deliver more. With an effective management model, we ensure that the money paid for our work is invested in the project, not into overheads. We ask the tough questions. We challenge our clients to achieve the challenge themselves. We like unconventional projects. We have an entrepreneurial mindset allowing us to be flexible and work with niche or unusual projects. We get the job done. We collect facts, analyze them and deliver fact-based results. We are practical and we aim for impact. We have Estonian roots. An unique Central and Eastern Europe & Nordics footprint stretching over 16 countries throughout Europe. #TheChallengerAdvisory
