Job Description
The IT Systems Support Analyst is responsible for responding to requests for technical assistance in order to maintain an optimal operational computing environment for the employees in the region assigned.
- Resolve computer, networking, printing, hardware and software related issues through in-depth troubleshooting and technical assistance.
- Log and track requests using Service Desk software in order to maintain history and related problem documentation.
- Handle problem recognition, research, isolation, resolution and follow-up, and refer more complex problems to technical staff while maintaining ownership of the issue.
- Install, document, take inventory, maintain, and troubleshoot all APAC information technology assets.
- Create and delete user accounts, enforce security and compliance rules to employees and non-employees regarding passwords and access to computer systems.
- Provide installation support including training and education of end user on basic tool set including telephones, laptops, video conferencing, and conference rooms/bridges etc.
- Analyze and assign 1st line Help Desk tickets to the Service Desk group. Provide feedback and training as required to ensure their ability to effectively resolve the 1st line tickets and requests from the global users.
QUALIFICATIONS:
- 3+ year experience in desktop and system support management
- Expert Proficiency in Office 365. Microsoft Office Word, Excel, and PowerPoint.
- Understanding Windows 10, Windows 11 and OSX.
- Proven understanding of computer operations and troubleshooting for desktop, laptop, and MAC hardware.
- Experience with PC imaging (Ivanti) software, Microsoft Autopilot (Intune),virus protection, computer security and inventory software.
- Certifications (A+, MCP, Network+ Certification) are a plus.
- Exposure to Microsoft Intune, LANDDESK or Ivanti or other management software a plus.
- Must be able to lift and move computers and monitors and equipment.
- Avaya, Cisco PBX Phone or other VOIP systems a plus.
- Understanding of IT Service Management.
- Understanding of System Workflow and Life Cycle.
- Understanding of service levels and executes tasks accordingly.
- Proficient in Inventory and life cycle.
- Strong Adherence to process and procedures to maintain quality and professionalism.
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What We Do
Dynata is the world’s largest first-party data platform for insights, activation and measurement. With a reach that encompasses over 62 million consumers and business professionals globally, and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around its robust first-party data offering to bring the voice of the customer to the entire marketing continuum – from strategy, innovation, and branding to advertising, measurement, and optimization.
The Dynata data platform, an all-in-one solution for insights, activation and measurement, leverages our robust data, innovative technology and more than 40 years’ experience as a pioneer in consumer and B2B insights. Our vision for the Dynata data platform is to automate the entire marketing continuum, with capabilities to target audiences; uncover insights; connect data; activate, measure and optimize campaigns; and analyze, visualize, publish and share those insights to drive your business growth.
We’ve helped more than 6,000 market research firms, brands, media and advertising agencies, publishers, and consulting and investment firms around the world and in every industry accelerate transformation, enable better decision-making, and deliver revenue growth.
