Are you a tech-savvy problem solver with a passion for exceptional service?
Join CCA Global Partners as a System Support Specialist in our Manchester, NH office and become part of a collaborative, friendly, and high-performing IT team that values trust, integrity, and innovation.
In this hybrid role, you’ll provide critical IT support across software and hardware platforms, ensuring smooth technology operations for our employees, contractors, and members. We’re looking for a technically skilled, customer-centric professional who thrives in a fast-paced environment and is always eager to learn and help.
What You’ll Do
- Resolve Help Desk tickets across Windows and macOS systems, prioritizing and escalating based on business impact.
- Support mobile devices (iOS, Android, and other platforms).
- Manage and maintain hardware/software inventory and lead device refresh cycles.
- Handle user setups, installations, upgrades, and maintain accurate documentation and procedures.
What You Bring
- At least 2 years of IT support experience and a high school diploma (or equivalent).
- Excellent communication, grammar, and customer service skills—friendly, tactful, and solutions-focused.
- Ability to research and troubleshoot a broad range of technical issues, translate complex concepts into user-friendly language, and build rapport through effective listening and questioning techniques.
- Strong organizational skills and the ability to prioritize and manage multiple tasks.
- Strong working knowledge of Microsoft Windows (including RDP), Microsoft Office suite (Outlook, Teams, OneDrive, etc.), email systems, calendaring tools, and spam filtering.
- Experience with macOS, iPads, and mobile device support.
- Preferred: Certifications like CompTIA A+, Microsoft Certified, or Technical Support Professional (TSP).
How We Take Care of You:
- Honored as one of New Hampshire’s Best Companies to Work For many times since 2002, including Hall of Fame honors in 2017, 2018, and 2024.
- We provide YOU the ability to collaborate with a passionate group of leaders, peers, and amazing Members!
- We recognize YOU for your accomplishments and contributions through development, growth and compensation!
- We care about you AND your family. We want to make your life better and easier. Our benefits exist so you are well taken care of, and we support you and your loved ones through life’s various stages and situations.
Embrace the CCA Way: We thrive on our core values and approach success with dedication and innovation. We are proud to be an Equal Opportunity Employer and invite you to be part of our success story.
Ready to make a difference? Say YES, and we’ll say WELCOME HOME!
#LI-HYBRID
Skills Required
- At least 2 years of IT support experience
- High school diploma or equivalent
- Excellent communication, grammar, and customer service skills
- Ability to research and troubleshoot a broad range of technical issues
- Ability to explain complex technical concepts in user-friendly language
- Strong organizational skills and ability to manage multiple tasks
- Working knowledge of Microsoft Windows, including RDP
- Working knowledge of Microsoft Office, Outlook, Teams, OneDrive, email systems, calendaring tools, and spam filtering
- Experience with macOS, iPads, and mobile device support
- CompTIA A+, Microsoft Certified, or Technical Support Professional certification
What We Do
CCA Global Partners' cooperative business model has a proven track record of empowering thousands of entrepreneurs to succeed in a marketplace that is impacted by widespread consolidation. Our mission is to empower entrepreneurs and independent business owners by providing the scale, resources and innovation that create sustainability, growth and effective competition in today’s evolving marketplace. More than 2,800 locations in North America and abroad benefit from CCA's leadership through its 14 different businesses which include: Carpet One Floor & Home®, Flooring America®/Flooring Canada®, The Floor Trader®, ProSource Wholesale®, International Design Guild, FEI Group, Lighting One®, savings4members™, The Bike Cooperative®, CCA Sports Retail Services, CCA For Social Good, Innovia Co-op and Lionsbridge Contractor Group. CCA members and franchisees are engaged in: flooring, lighting products, biking, nonprofit and more. By providing access to innovative products, systems and services, CCA gives independent businesses a competitive edge while allowing them to maintain their identities. Our continuously evolving business model offers independently-owned businesses an array of tools to maximize operational efficiencies and achieve success. CCA’s goal is to create a mutually rewarding bond between the company and community, whereby our growth generates social development and enhances the lives of customers and entrepreneurs around the world.
