System Support Engineer

| United States | Remote
Employer Provided Salary: 65,000-78,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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What You'll Do: 

The Systems Support Engineer proactively monitors, supports and reports on all electronic operations and applications to guarantee reliability and availability for our Software-as-a-Service (SaaS) platforms. This position provides support to a variety of internal teams in the troubleshooting and analysis of technical issues affecting customer-facing solutions. The Systems Support Engineer is responsible for the resolution of internal issues to ensure 24x7 systems availability.

This position requires working a later shift; 10 am - 7 pm EST OR 11 am - 8 pm EST (Monday-Friday)

  • Proactively monitor applications and system performance in production environments, using tools such as Datadog or similar
  • Respond to and troubleshoot complex issues with our SaaS products and electronic operations
  • Write SQL statements to fix application data issues
  • Serve as a resource for development teams on code deployments and release management
  • Identify system/application shortcomings and recommend solutions
  • Create and maintain documentation
  • Automate tasks and create efficiencies by writing scripts in applicable data tools
  • Serve as a primary point of contact for internal production issues
  • Work with the systems/network engineering teams to resolve complex issues within specific service level agreement times

What You'll Bring to the Team:

  • Bachelor’s degree in Computer Information Systems, Engineering or related discipline (or equivalent experience) - 3+ years of proven success in a fast-paced 24x7 production environment
  • Ability to proactively monitor application and system performance to ensure reliability and availability
  • Demonstrated experience in troubleshooting complex technical issues
  • Ability to write and execute SQL scripts
  • Demonstrated ability to automate with Powershell or a similar scripting language
  • Solid understanding of supporting applications in a Windows server environment
  • Experience with Linux nice-to-have
  • Understanding of monitoring database performance; experience with SQL server preferred
  • Experience supporting applications hosted in Azure preferred
  • Ability to manage changing priorities in a fast-moving, dynamic environment
  • Ability to communicate effectively with all levels of the business including peers, technical management, customers and/or external vendors
  • Strong ability to work in a collaborative, team environment
  • Experience in a SaaS and/or online payments business preferred
  • Ability to work a staggered/flexible schedule as needed, with rotational on-call duties (10 am - 7 pm EST OR 11 am - 8 pm EST (Monday-Friday))

The expected base salary range for this position is $65,000.00 - $78,000 annually.
Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Billtrust, we celebrate and support diversity and are committed to creating an inclusive environment for all employees. So, if your experience aligns but doesn't exactly match each and every qualification, apply anyway. You may be exactly what we are looking for!  What You'll Get:
  • Work from Anywhere: Your home, a coffee shop, a company paid WeWork.... you decide!  
  • A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day.
  • Flexible Working Hours: We support your lifestyle- the results are what count.
  • Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
  • Sabbatical: A paid leave to reward longevity and commitment to Billtrust. 
  • Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.
  • Opportunities for Growth: Professional development can take many shapes. Join one of our seven ERGs or participate in our Mentor-Mentee, and Leadership development programs- we foster an environment where all employees can grow.
  • Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards, our employees are recognized for hard work and outcomes achieved.
  • Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance.
  • Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.

Who We Are:

Finance leaders turn to Billtrust to control costs, accelerate cash flow and improve customer satisfaction. As a B2B order-to-cash software and digital payments market leader, we help the world's leading brands get paid faster while transitioning from expensive paper invoicing and check acceptance to efficient electronic billing and payments. With over 2,600 global customers and more than $1 trillion invoice dollars processed, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on delivering meaningful customer outcomes. #LI-Remote

More Information on Billtrust
Billtrust operates in the Financial Services industry. The company is located in Lawrenceville, NJ, Chicago, IL and Denver, CO. Billtrust was founded in 2001. It has 638 total employees. To see all 18 open jobs at Billtrust, click here.
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