System Support Engineer (Remote)

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewCentral Systems Engineering (CSE) is comprised of a centralized team of highly skilled Systems, software, and electrical Engineers. CSE’s primary responsibility is to support internal and external customers by providing in-depth, technical, system level issue characterization and resolution for critical communication system platforms and architectures, including ASTRO25, devices, and applications. The selected candidate will act as a technical liaison between field service teams (SI and MSSs), the technical teams within Illinois (System Support Center, CCSi, Upgrade Operations) and development engineering on a day-to-day basis as well as having exposure to our customers and end users. He/She will assist the customer teams to narrow down unique and/or systemic system issues to the box level, and then assist with root cause analysis. Most of this work can be done using existing labs in Krakow. The selected candidate will also work with field teams to implement the fixes when needed.
CSE also helps integrate complex features that have been or about to be deployed in the field. These features interact with multiple value streams, applications, and devices. CSE also supports demonstrations for new features with internal teams and customers.
Job Description

Scope of Responsibilities/Expectations: 

• To take ownership of customer issues and ensure accurate and timely follow up, driving investigations and root cause analysis to meet or exceed customer expectations and contractual obligations. Proactively assist with the characterization of system level issues.

• Must be analytical in thought processes. Provide detailed analysis of system level issues. Participate/coordinate with the collection of all necessary box and system diagnostics information to quickly solve system level issues.

• Must be able to communicate effectively between the engineering departments, field organizations, and customers coherently in written and spoken English.

• May participate in design reviews, feature and release content reviews providing a customer/user’s perspective on the software solutions developed. Work closely with development teams in multiple design centers on latest updates/changes to better analyze and isolate problems.

Basic Requirements

• Experience and passion for solving complex support issues for external customers

• Experience with Linux systems administration (preferably Red Hat).

• Preferred background/education in operating knowledge of one or all of the following: MSWindows OS, Unix, RHEL/Linux.

Optional Skills: ​

• Bachelor degree in engineering, physics, or computer science.

• Basic knowledge of Cloud technologies

• Knowledge of containerization technologies.

• Knowledge of TCP/IP, network protocols and services (dns, dhcp, ftp, ntp)

• Network troubleshooting skills (Wireshark, tcpdump, nmap)

• Good understanding of system security aspects

• RHCSA and CCNA certificates

• SQL and Postgres knowledge

• Knowledge of Windows Server operating system

• Good understanding of virtualization technologies (VMware/KVM)

• Basic knowledge of scripting for Linux/Windows

• Attention to detail

• Good analytical skills

• Ability to work efficiently in an international team

• Excellent verbal and written communications skills in English

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. 

Travel RequirementsUnder 10%
Relocation ProvidedDomestic
Position TypeExperienced

Referral Payment PlanNo

CompanyMotorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].