JOB
OBJECTIVE(S)
§ Ensure smooth running of Operations, purchases and
maintenance of office infrastructure.
DUTIES & RESPONSIBILITIES
§ Maintenance
of computers and networking devices.
§ Respond
to inquiries and requests and provide technical assistance on PC systems,
related hardware and software and standard applications.
§ Train
staff members on standard software applications; demonstrate methods and
techniques for advanced uses of software packages.
§ Install,
troubleshoot, and support PC/server hardware and software; install and
configure software upgrades; configure and perform tuning of operating
systems to enhance PC performance; install and configure network interface
and Internet connections; diagnose network cable and configuration problems.
§ Coordinate
a variety of information Systems projects, such as a new system installation
for a department; conduct needs assessments, and hardware and software
research and evaluation.
§ Maintain
I.T budget.
§ Advice
the management on all information system related issues.
§ Act
as Administrator to all web applications and softwares (Official website,
Accountable, Microsoft Office Suite, Email Server, Zoho Recruit, Zoom)
§ Keep
abreast of current trend in information and technology space.
§ Other official tasks assigned
KEY
PERFORMANCE INDICATORS
§ Revenue Growth
§ Cost Reduction
§ Audit Defect
Rate Compliance
§ Turn-around
time, Issue Resolution & Quality Rate
§ Implementation
of Efficient & Effective Policies, Procedures & Processes
§ Strategic
Initiatives
§ System Integrity
§ Ensure
Compliance to Data Protection Regulation
§ Electronic
document upload, classification and maintenance
§ Ensure 90% Customer Satisfaction
Levels.
RequirementsEducation
§ Bachelor's degree in Computer Science, Computer
Engineering, Information Management System or relevant course.
Minimum of 2 years’ experience as a System
Specialist
KEY COMPETENCY REQUIREMENTS
Knowledge
§ Knowledge of computer hardwares, softwares and
networking
§ Knowledge of Microsoft office suite
Skill/Competencies
§ Collaborative
and supportive style of working
§ Accuracy
and attention to detail
§ Excellent
time management and organization skills
§ Interpersonal
skills
§ IT/Computer
appreciation
§ Good
Communications skills (written and oral) with strong business and customer
focus
§ Reasoning
and Analytical Skills
§ People
Management
§ Problem
Solving
Benefits
Skills Required
- Bachelor's degree in Computer Science, Computer Engineering, Information Management Systems, or relevant field
- Minimum of 2 years' experience as a System Specialist or similar IT support role
- Knowledge of computer hardware, software, and networking (installation, troubleshooting, configuration)
- Experience with Microsoft Office Suite
- Experience administering web applications and software (official website, Accountable, Email Server, Zoho Recruit, Zoom)
- Ability to install, configure, tune operating systems and network interfaces
- Experience coordinating IT projects, conducting needs assessments, and evaluating hardware/software
- Strong communication, problem-solving, time-management, and interpersonal skills
What We Do
Total Data Limited is a management consultancy firm that specializes in providing end-to-end HR services.
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