System Reliability Engineer

We're on the lookout for a passionate and exceptional reliability engineer to join our dynamic team and help us transform the homecare industry. Rally with us in creating meaningful experiences for our hyper-growth healthcare startup.

Why ShiftCare?
We're not just optimizing resources; we're enhancing experiences. Our purpose-built solution is changing the game for support providers in Australia and North America, making care accessible and affordable for all.

About this role:

Enjoy ownership and responsibility, with a bias towards identifying problems and proposing and implementing solutions.
Strong experience with Ruby on Rails, especially in production SaaS systems.
Deep knowledge of background job processing (Sidekiq or similar), caching, and distributed systems.
Proven experience improving CI/CD pipelines, we currently use CircleCI but don't discard a migration.
Comfortable designing and improving observability stacks (New Relic, Datadog, Honeycomb, etc.).
Experience building resilient systems — retries, back-offs, queueing, circuit breakers, graceful degradation, kill switches, isolation of workloads, etc.
Strong focus on developer ergonomics and reliability culture.
Bias toward action and delivering tools that improve system behavior and developer happiness.
What you’ll do
Own and improve our CI/CD pipelines (CircleCI), reducing deploy times and failure rates.
Build reliable retry/back-off mechanisms for critical user workflows.
Design and implement observability tooling, including synthetic checks, smoke tests, etc.
Help architect and implement failover and fallback mechanisms for critical vendors and workflows.
Work with Support to build debug tooling and dashboards that empower non-engineers.
Collaborate with engineering to define and template runbooks, kill switches, and disaster mitigation patterns.
Champion performance tuning.

Key requirements

• Must have worked in a company known for its world-class engineering standards and global scale.

• Must have a great track record working as a member of an engaged team, beyond the theory that someone would learn in a leadership book and have had some hiccups along the way and learned from them.
• Must help bring the team up to their expected standards: Organize learning sessions and find development opportunities for everyone in their team.
• Must have an appetite for a startup environment, enjoy making decisions and drive change. Have a good framework to pick a good balance between doing things perfectly and doing something subpar: What’s the minimum work we can do to solve a problem/feature properly and move on to the next problem?
• Deep experience with technical problem-solving and code reviews within a Ruby environment
• Must have the experience and will to drive the successful completion of projects within established timelines and quality standards and motivate and guide team members to do the same
• Experience building resilient systems — retries, back-offs, queueing, circuit breakers, graceful degradation, kill switches, isolation of workloads