System Quality Engineering Analyst

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

This Systems Quality Engineering Analyst position will be required to perform this job successfully, which will include working independently with minimal supervision and direction. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

RESPONISBILTIES Include (but are not limited to)

• Track and report weekly Hyundai and Genesis vehicle buyback reports
• Organize and schedule Task Force Team (TFT) for dealer visits and customer interviews for face-to-face interviews with HMA engineers
• Plan Recall and Service Campaign meetings with various HMA departments
• Plan vehicle incident parts installations for evaluation with HMA engineers
• Track and report to HMA management and HMA affiliates, QIRs and QIS for HMA and Hyundai affiliates
• Perform IQS and VDS data read outs, root cause analysis and data preparation for HMA executive management and Hyundai affiliates
• Review and coordinate project documentation and escalation items for Monthly Quality Reports
• Implement continuous improvement of vehicle quality processes and measurement procedures using an analytics solution that automate and optimize business outcomes
• Develop processes and procedures to monitor dealer quality for Aged Inventory management
• Develop ad-hoc reports and verbatim from the continuous quality insights data
• Create TSB draft for publication
• Conduct technical investigations and write QIRs to Hyundai affiliate and follow-up activities for open issues or potential risks
• Conduct competitor benchmarking and customer preference studies
• Develop and maintain standardized documentation of department processes. (e.g., trip report, monthly and quarterly reports, VDS, and IQS)
• Support new vehicle launch quality monitoring process during first one hundred (100) days through dealer communications and parts retrieval      

• Minimum of High School diploma or equivalent experience or
• Engineering degree and relevant discipline
• 1 year of experience in automotive or technology industry is preferred
• Experience with Microsoft Word, Excel, Power Point is preferred
• Minimum of 1 year in an automotive service environment is preferred but not required
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Use equipment consistent with industry standards, First Aid/CPR Certified preferred but not required

LANGUAGE SKILLS

Must have ability to maintain a professional level of oral and written communication in English.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $34 to $38 hourly. 

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.