Dsquares is more than just a loyalty program provider; our expertise lies in crafting loyalty solutions to give an unforgettable experiences that keep customers coming back for more. From concept to execution, we handle the entire loyalty journey, turning brands into beloved obsessions.
With our tech-savvy team and a passion for innovation, we're not just building programs; we empower businesses to build lasting relationships with their customers.
Our team is the heart of Dsquares. We believe that exceptional people create exceptional solutions. Our culture is built on openness, empowerment, and a shared passion for delivering extraordinary customer experiences. Join us and be part of a team that’s redefining loyalty programs.
More than rewards, we create experiences. And more than customers, we build advocates.
About the role:
As a System Operations Sr. Executive, you will be responsible for overseeing the entire lifecycle of FMCG campaigns and projects, from inception to execution. This includes managing client offers and campaigns, as well as maintaining a seamless onboarding process for clients and partners. Effective communication with internal teams is essential for successful campaign follow-ups. Additionally, active participation in both internal and external meetings is required, along with data validation and insertion tasks. The position also entails the preparation of presentations for internal meetings and the creation of various entities such as merchants, branches, SIMs, and users.
Duties & Responsibilities:
- Launching, managing, and monitoring FMCGs campaigns and projects.
- Managing offers and campaigns for the clients.
- Adding clients and partners to our systems and creating their access.
- Communicating with internal teams to follow up on campaigns.
- Attending and participating in internal UATs meetings and external ones.
- Validating and inserting new data on the database.
- Preparing presentations for internal meetings.
- Creating merchants, branches, SIMs, and users.
Requirements
Required Skills & Abilities:
- Strong communication skills.
- Proficient in English.
- Competency in Excel and Microsoft applications.
- Familiarity with back-office operations in telecom or banking industries.
- Knowledge of various systems and a high proficiency in Microsoft Office.
Education & Experience:
- Possession of a Business Bachelor's degree or a related field.
- 2-4 Years of Experience.
Benefits
- Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover, plus extra days off for every year you're part of the team.
- Financial Growth: Reap the rewards of your hard work with our annual profit share and competitive compensation packages.
- Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.
- Continuous Development: Expand your horizons through our commitment to learning and development opportunities.
- Perks and Privileges: Celebrate your journey with us through birthday offs, mobile allowances, transportation support, and a host of other employee-centric perks.
Top Skills
What We Do
Dsquares is a loyalty and rewards company that helps businesses increase customer loyalty and retention.
As the Global Loyalty Expert, the company equips businesses with an impressive array of tools that span the entire spectrum of strategic commercial planning, merchant management, and state-of-the-art AI and Data Analytics.
This robust platform seamlessly integrates modern capabilities like ingenious pointing systems, electrifying e-vouchers, captivating gamification elements, and enlightening analytics tools.
Operating across more than 10 countries in the Middle East and Africa, Dsquares partners with enterprises across diverse sectors, including banking, telecom, and retailers, revolutionizing the way businesses thrive in the competitive landscape.
