Job Description:
Omega CRM Consulting is looking for a System Operations Specialist that would like to collaborate with one of the top global pharmaceutical companies.
The Systems Operations Specialist will be responsible for the Operational Excellence of a group of systems/applications, performing the standard operational tasks to keep the system compliant with ISI standards.
Tasks include, but are not limited to:
- Compliance documentation
- Coordinating and scheduling backup/recovery & Performing Disaster Recovery testing
- Service Level Agreement monitoring
- Access & identity monitoring
- Coordinating (but not performing) server and database patches
- Incident troubleshooting
- Small enhancements/configuration changes to software
- Coordinating software management
- Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure)
- Collecting & Processing Demands from Business Users
- Performing Incident & Problem Management
- Performing Change Management
- Working with IT Infrastructure to remediate, replace, migrate or decommission legacy systems or infrastructure items
- Decommissioning (Retiring) systems
- Coordinating System Archiving
- Coordinating the onboarding of systems from functional areas to the EOC
- Overseeing Knowledge transfer, Shadowing, Reverse Shadowing during the transition of systems from the functional areas to the EOC
- Communicating system transition results back to the EOC reporting team
Skills:
- Must be customer oriented
- Must be well organized and methodical
- Must have excellent communication skills both written & verbal
- Must be able to work successfully on a team
- Must have Excellent English speaking, reading & writing skills
- Other languages such as German, Japanese, Mandarin, Spanish a plus
- Must be able to present information effectively
- Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking etc.
- A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification
- Working knowledge of:
- Pipeline development on AWS stack (Glue, Pyspark, lambda, s3, SNS, Step functions, Airflow)
- Data transformation and modelling using Snowflake and dbt
- Good to have knowledge of data integration tools (Snaplogic)
- Python and SQL (advanced)
- Infrastructure as Code (AWS CDK / CloudFormation) — pipelines and transformations are deployed as reusable blueprints across environments
- CI/CD (Jenkins, AWS CodePipeline, AWS CodeBuild)
Experience:
- 2+ years working as System Lead or Similar
- Good Understanding of assigned application and system lead support service tasks
- Understanding and experience working with Hardware, software, networking and databases
- Proven work experience in an IT technical support or similar role
- Experience working in a regulated environment is a plus
- Experience working in a multicultural diverse environment
What do We offer
- Permanent contract.
- Flexible Schedule. We make it easy. Balance your professional and personal life.
- Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
- Home Office.
- Flexible retribution (public transport ticket, Ticket restaurant, …).
- Health insurance.
- OMEGA in action. Our commitment to a better society is not just an intention.
About us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.
#OMEGA #LI-REMOTE
Location:
Remote - SpainBrand:
OmegaTime Type:
Full timeContract Type:
PermanentSkills Required
- At least 2 years of experience as a System Lead or in a similar role
- Experience supporting assigned applications and system lead services
- Experience with hardware, software, networking, and databases
- Professional experience in IT technical support or a similar role
- Understanding of IT operational excellence and ITIL fundamentals; ITIL v3.0 or higher certification
- Advanced Python and SQL knowledge
- Understanding of infrastructure topics including databases, servers, cloud systems, and networking
- Excellent English communication skills, both written and verbal
- Customer-oriented, organized, methodical, collaborative, and able to present information effectively
- Experience working in a multicultural and diverse environment
- Experience working in a regulated environment
- Knowledge of SnapLogic or other data integration tools
- Knowledge of German, Japanese, Mandarin, or Spanish in addition to English
dentsu Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about dentsu and has not been reviewed or approved by dentsu.
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Parental & Family Support — Paid parental leave at full pay and caregiver supports (including backup care) are emphasized as standout elements. Feedback suggests family-oriented benefits are a strong part of the package.
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Leave & Time Off Breadth — Flexible or unlimited PTO, extensive paid holidays, and a year-end office closure are established components. Feedback suggests time-off policies are generous and add meaningful flexibility.
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Retirement Support — A large, established 401(k) plan with employer matching is clearly documented. Feedback suggests retirement benefits feel competitive and straightforward.
dentsu Insights
What We Do
We are dentsu. We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. We know people better than anyone else and we use those insights to connect brand, content, commerce and experience, underpinned by modern creativity. We are the network designed for what’s next
