System Manager - US Onsite

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department OverviewThe Field Service Operations department provides onsite support for NG911 Public Safety Answering Points. Job tasks include but are not limited to implementation, maintenance and support of 911 call taking and dispatch solutions. This department works with DevOps, Engineering and Technical Support to accomplish assigned tasks. Our employees enjoy the mental challenge of the diversity of technologies supported within the team
Job Description

Motorola Solutions (MSI) is seeking a System Manager / Technical Consultant to serve as the primary onsite lead for a key customer in Philadelphia, PA. This role is critical to delivering on our Maintenance Agreement by coordinating all service activities with local providers while actively identifying opportunities to expand MSI’s service footprint.

Residency Requirement: Candidates must currently reside within a commutable distance of Philadelphia and be willing to work daily at the customer’s onsite location.

Responsibilities:

• Contract Management: Oversee day-to-day activities to ensure 100% compliance with MSI’s contractual commitments, specifically focusing on response and restoration timeframes.

• Relationship Leadership: Act as the central liaison between MSI, the local service partner, and the customer to ensure peak satisfaction.

• System Performance: Remotely diagnose failures, manage emergency escalations, and monitor monthly system availability metrics.

• Business Growth: Collaborate with the Sales Account Executive to identify new sales opportunities and formulate future communication requirements for the customer.

• Technical Design & Upgrades: Review recommendations for system modifications and improvements with Engineers and third-party contractors to ensure total compatibility.

• Reporting: Maintain accurate service histories and prepare professional briefings for customer and Motorola leadership.

Preferred Qualifications:

• Certifications: Microsoft MCSE or equivalent; Cisco CCNA or related experience.

• Operating Systems: In-depth installation and troubleshooting experience for Windows Server (2008/2012) and Windows (7/10).

• Infrastructure: Deep experience with Windows Domain architecture, Active Directory, and LAN/WAN troubleshooting.

• Hardware: Hands-on experience with Dell and HP server/desktop hardware.

• Specialized Systems: Experience with Linux/UNIX technical support, VOIP applications, and 3rd party integrations

Soft Skills:

• Communication: Exceptional written and oral English fluency; ability to translate technical issues for non-technical stakeholders.

• Stress Management: Proven ability to troubleshoot critical, high-pressure issues while maintaining calm, effective communication with management.

• Proactive Growth: A "consultative" mindset geared toward continuous improvement and identifying customer needs.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $90,000-$105,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

Required Skills:

• High School diploma, Associates, or Bachelor's degree in Computer Science, Information Systems, or Technology, OR 4+ years of work experience in resolving customer technical issues required.

• Must be able to obtain a background clearance as required by our government customers.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

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Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.