System Integration Analyst

The System Integration Analyst provides highly visible technical expertise by researching/diagnosing client reported data issues/errors, determining sound solution(s), testing and effectively implementing to meet the expectations/requirements of internal and external customers as well as the company.  This role requires critical thinking, independent decision making, strong relational database skills, communicating professionally, prioritizing workload and managing personal work queue.  This individual will serve as the technical expert for both internal and external customers. This role is responsible for analyzing issues to determine root cause and provide a resolution to complex issues as reported by the customer.
What you’ll do

• Performs research, diagnosis, configuration, testing and implementation to meet deliverables required within expected SLA.  

• Facilitates and/or participates in calls with internal customers, external customers, vendors and third party IT support staff.  

• Conducts testing of generated and/or third party delivered data files including data analysis, system(s) configurations, etc.  Testing may include multiple iterations as Systems Implementations Analyst works through various solutions to determine appropriate solution(s).

• Collaborates with Sales, Customer Success Managers, Product Management and Engineering teams to deliver information and solutions that meet customer requirements.

What experience you need 

• Bachelor’s degree in computer science, computer information systems or a related field or equivalent experience. 

• 3+ years of ETL experience collecting, processing and analyzing data feeds including error analysis and resolution involving internal and/or external customers 

• Strong analytical background requiring detailed data analysis 

• Experience with relational database structures and systems.  

• Strong SQL background including the ability to read and write complex queries.  

• Knowledge and/or experience with JavaScript, Perl or another commonly known programming language is beneficial.

• Understand and possess the ability to apply project life-cycle methodology 

What could set you apart

• Ability to make independent decisions that could potentially impact a wide range of customers or operational processes 

• Ability to communicate complex technical issues to non-technical customers and internal stakeholders 

• Ability to independently manage time and prioritize workload 

• Exercise sound professional judgment in analysis of problem 

• Excellent verbal and written communication skills, including strong questioning and listening , ability to look beyond obvious answers and understand the impact on other areas 

• Ability to report on project requirements/objectives as appropriate to Project Manager and Leadership Team 

• Ability to communicate requirements to third party software vendors